Teams at Zendesk

Leads and scales APAC sales engineering, partnering with sales to expand enterprise markets, improve technical win rates, and accelerate adoption. Establishes presales, PoC, pilot, and demo strategies; develops managers and senior talent; evangelizes AI-powered CX through executive briefings and industry events; and provides field feedback to Product and Engineering. Requires deep CX, enterprise architecture, cloud, integration, AI, commercial, and executive communication expertise.

Lead end-to-end AI adoption and expansion for enterprise customers: define multi-year AI roadmaps, align cross-functional teams, drive measurable adoption and commercial outcomes, advise on responsible AI and compliance, and serve as the primary strategic and design authority to secure retention and growth.

Lead and mentor sales teams in the Greater China region to achieve revenue and quota targets, develop market strategies, and manage client relationships.