Solutions Advisor (Presales)

Company Overview: Blue Yonder is a global leader in supply chain management solutions, offering advanced, AI-driven platforms to help businesses predict and fulfill demand in real-time. Our cloud-based solutions empower companies to optimize their inventory, labor, and logistics operations, driving enhanced efficiency, sustainability, and profitability. At Blue Yonder, we are dedicated to innovation, customer success, and transforming the supply chain landscape.

Position Overview: The Solutions Advisor is a key role within Blue Yonder, responsible for providing expert guidance and support to customers using Blue Yonder's supply chain management solutions. This role involves understanding customer needs, delivering tailored solutions, and working closely with internal teams to ensure successful implementation and customer satisfaction. Ideal candidates will possess strong functional knowledge of supply chain management and exceptional problem-solving skills.

Responsibilities:

• Collaborate with customers to understand their business processes, challenges, and objectives.

• Provide expert advice on Blue Yonder's solutions and how they can be leveraged to meet customer needs.

• Work closely with the implementation team to ensure successful deployment and integration of Blue Yonder solutions.

• Conduct training sessions and workshops to educate customers on best practices and usage of Blue Yonder products.

• Act as the primary point of contact for customer inquiries, providing timely and effective resolutions to issues.

• Monitor customer adoption and usage of solutions, identifying opportunities for further optimization and value generation.

• Stay current with industry trends and advancements in supply chain management to provide informed recommendations to customers.

Technical Environment:

• Familiarity with AI and machine learning concepts for predictive analytics.

• Experience with supply chain management software platforms.

• Understanding of cloud computing platforms such as AWS, Azure, or Google Cloud.

• Proficiency in project management tools like JIRA and Confluence.

Qualifications:

• Bachelor’s degree in Business, Supply Chain Management, Computer Science, or a related field.

• 5+ years of experience in a customer-facing role, preferably in supply chain management or software solutions.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to collaborate effectively with cross-functional teams.

• Knowledge of Blue Yonder solutions is a plus.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.