Manage the end-to-end RMA lifecycle, maintain RMA data in Syborg and SN-level records, coordinate stakeholders (CM, FSE, sites), troubleshoot and escalate system/process issues, ensure compliance and audit readiness, track repairs/logistics with contract manufacturers, and monitor KPIs while driving automation and AI-enabled process improvements.
Our vision is to transform how the world uses information to enrich life for all .
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
Responsibilities:
1. RMA Operations Management
2. System & Data Administration
3. Stakeholder Coordination
4. Issue Management & Escalation
5. Process Compliance & Governance
6. Repair & Logistics Coordination
7. Performance Reporting & Continuous Improvement
Required Qualifications
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request assistance with the application process and/or for reasonable accommodations, please contact [email protected]
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.
Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
Responsibilities:
1. RMA Operations Management
- Manage the complete RMA lifecycle from logdown, repair, shipment, to closure.
- Monitor and track all RMA cases across multiple systems and trackers.
- Ensure timely and accurate maintenance of RMA records and status updates.
2. System & Data Administration
- Maintain and update RMA information in Syborg
- Perform serial number (SN)-level data updates and validations.
- Investigate and resolve data discrepancies issues
3. Stakeholder Coordination
- Serve as the primary liaison between CM, FSE & Sites
- Coordinate resolution of data, inspection, and technical issues affecting RMA processing.
4. Issue Management & Escalation
- Troubleshoot process and operational issues related to repairs and shipments.
- Coordinate with internal stakeholders to resolve exceptions.
- Escalate system defects and process gaps through appropriate IT support channels.
5. Process Compliance & Governance
- Ensure adherence to RMA procedures, policies, and work instructions.
- Validate shipment and repair documentation accuracy.
- Maintain audit-ready records and transaction traceability.
6. Repair & Logistics Coordination
- Track repair progress with Contract Manufacturers.
- Monitor defect reporting and corrective actions.
- Support downstream decisions regarding replacement or scrap disposition.
7. Performance Reporting & Continuous Improvement
- Monitor RMA KPIs, including turnaround time (TAT) and backlog performance.
- Identify operational bottlenecks and process inefficiencies.
- Drive automation, digitalization, and AI-enabled process improvements to enhance operational efficiency and accuracy.
Required Qualifications
- Bachelor's Degree in Business Administration, Supply Chain Management, Operations Management, or related discipline.
- Experience in supply chain, logistics, repair operations, or order management environments.
- Knowledge in AI related tools and able to use AI to improve current process.
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request assistance with the application process and/or for reasonable accommodations, please contact [email protected]
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.
Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.
Micron Technology Singapore, Singapore, SGP Office
1 Woodlands Ind Park D St 1, Singapore, Singapore, 738799
Micron Technology Singapore, Singapore, SGP Office
1 N Coast Dr, Singapore , Singapore, Singapore, 757432
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