About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
About the Team & Business Line:
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
As a core member and leader to our Client Services Single Manager team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.
Your Role:
You will be responsible for overseeing and leading a team of Relationship Managers “RM’s” and Executive Relationship Manager “ERM” for a portfolio of clients. You will understand the needs of the client and create plans to meet them in order to nurture long-term client relationships. You will oversee client profitability, satisfaction, and retention, enhanced revenue generation through cross-selling and ensuring optimum execution of Citco’s services. You will help steer the team into strategic directions that will benefit the needs of both the client and the business.
Know Your Customer
Key Personnel
Establish relationships with C-suite contacts across all clients. Understand their background and track record. Identify decision makers and influencers. Build personal relationships.
Client Dynamic
Understand business vision and pain points of key client relationships including their Citco experience.
Relationship Management
Ensure client target meetings are met for all clients. Adopt consultative approach to client meetings and produce value added RM packs.
Sales / Client Integration
Client On-boarding
Assist in the coordination of new client integrations & existing client launches.
Client Allocation
Allocate new clients to RMs and manage pipelines with headcounts.
Client Pitches
Partner with BD on new client pitches including demos of Citco systems.
Reporting
Profitability Reviews
Review profitability of client accounts and address negative trends. Assist RMs in on-going FTE analysis and conduct investigations into abnormal activity via deep dive operational reviews.
KPI Reporting
Prepare KPI's for internal and external distribution utilising various internal dashboards and reporting functionality
Forecasting & Revenue
Prepare revenue forecasts for clients and review on a regular basis. Oversee revenue accruals and ensure timely payment by clients
Internal Reporting
Assist in consolidation and preparation of various internal reporting requirements.
Projects (Ongoing)
Oversee team task / project list have adequate ownership and ensure effective communication on items across all levels - top/down/middle
Projects (New)
Spearhead initiatives for implementation to improve team efficiency and further enhance the CS function.
Risk Management
Risk Assessments
Review risk assessment of current and potential new funds under administration.
Fund Pipeline
Manage fund pipelines including liquidation logs and Business Change Log (BCL).
Risk Review
Identify and review clients that are med-high risk due to non-standard practices, manual workarounds etc. Work with the relevant functions and client to reduce or eliminate risk.
Migrations
Review and manage migration pipelines for work moving between offices. Work with RMs and relevant functions to effectively implement timelines and set expectations. Manage client communication strategy.
Collaboration
Internal Collaboration
Partner with senior management across internal functions regularly to align visions and promote transparency and accountability. Work as a cohesive unit. Conduct regular strategic client meetings with cross functional teams.
Ensure RMs have ongoing collaboration with key internal stakeholders.
Liaise internally with key operational areas to ensure awareness by all of key client requirements.
Knowledge Sharing
Promote knowledge sharing of industry and company related updates amongst teams. Ensure consistent approaches are implemented. Hold meetings / discussions as required with SMEs.
Communication
Ensure effective communication up to senior management across all functions as necessary.
Projects (Internal)
Participate and lead local and global business projects.
Team Management
Resources
Regularly review capacity of the team, including overtime, and assess resource requirements.
Budgeting
Expense budgeting for the year for business trips, client events etc.
Support
Be point of escalation for RMs and a soundboard for issues or concerns. Provide direction and a resolutions as necessary.
Development
Work with individual RMs on goals and development plans and address any gaps or training needs. Ensure new RMs are adequately trained and supported with a mentor.
Consistency
Strive to implement unison in RM approach and consistency with documents, tasks, communication etc.
Team Meetings
Coordinate monthly team meetings and ensure meetings are "effective", i.e. group participation, collaboration, agenda etc.
Coordinate
Coordinate various client related projects, e.g. surveys, client events / parties, client meetings with senior internal colleagues etc.
Networking
Be regularly involved in industry events and seminars to expand knowledge and establish relationships with peers within the industry
About You:
Degree qualified in Accounting or Finance related area and/or studying for a professional accounting qualification
With 15+ years of experience in Financial Services and hedge fund industry with client services experience along with 8+ years of experience in managing a team per department
Excellent analytical, problem-solving skills with high degree of attention to detail
Strong interpersonal, communication and presentation skills
Ability to multi-task and effectively manage time
Ability to work under pressure in a high demand environment
Proficient in Microsoft Applications (Word, Excel, PowerPoint etc.)
Available to travel on business trips to meet clients
Our Benefits
Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
