Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
- Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.
- Timely and consistent updates of tickets with resolution tasks performed.
- Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner.
- Captures all required and relevant information for immediate resolution.
- Provides forth level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer teams were unable to fix the problem.
- Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers.
- Communicates with other teams and clients for extending support. Acts as emergency support contact as needed, for critical client and business-impacting issues.
- Supports, tracks, and documents change implementation.
- Provides timely escalation of all tickets to management with ensuing updates, where applicable.
- Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks.
- Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices.
- Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments.
- Coaches L1, L2, and L3 teams offering technical expertise and pushing work down to other engineering teams.
- Performs quality audits, covering process, service experience, ticket updates, etc. as required.
- May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
- May work on implementing and delivering disaster recovery functions and tests.
- Performs any other related task as required.
Academic Qualifications and Certifications and tools:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
- Relevant certifications include (but not limited to) -
- VMware certified Professional: DATA Centre Virtualization.
- VMware Certified Specialist – Cloud Provider.
- VMware Site recovery Manager: Install, Configure, Manage.
- Microsoft Certified: Azure Architect Expert.
- AWS Certified: Solutions Architect Associate.
- Veeam Certified Engineer (VMCE).
- Rubrik Certified Systems Administrator.
- Storage HDS
- VMware VRA
- Ansible
- Opswat, Splunk, Cyberark
- Nvidia AI
- SRE, Devops, Gitlab, Automation
Workplace type:
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
