Senior Specialist, Human Resource (Employee Experience)

Summary

The Employee Experience team has a hand in every pie at Scoot, crafting a workplace experience that authentically reflects the mission, vision, and values of the company; creating memorable, meaningful, and purposeful connections; building a team of service-minded stewards that work on behalf of the workforce; delivering tools and technology to enable seamless workflow, and instilling enthusiasm if not excitement for the work at hand.
You will be part our HR integral team that is responsible for day-to-day HR Operations that provide services to different categories of employees, including everything from preboarding to offboarding, and everything in-between as part of the employee lifecycle, furthering the team’s objective of delivering a best-in-class employee experience.

Job Description

HR Crew Operational-Related Matters

• Responsible for managing the employee experience throughout the employee lifecycle (onboarding, transfers, performance cycles, appointments, leaves of absence eg. CCA, NPL, etc and off-boarding)
• Ensure HR procedures and processes are executed promptly and accurately based on the defined process and rules established by the Company
• Partner closely with HR business partner & specialist functions to plan and execute various HR programs, whilst maintaining seamless communication flow between/among teams
• Execute policies & measures, ensuring the team's Subject-Matter-Experts are well-positioned to assist any employee with their queries
• Partner closely with Payroll to provide timely and accurate payroll instructions
• Maintain data integrity for all employees (personal info, employee's letters, leave admin, bonus payments, salary adjustments etc)
• Track, prepare and issue relevant letter for confirmation, extension, promotion and contract renewal
• Support in all work passes related matters/documentation.
• Attend to employees’ queries on ESC/Workchat/Emails and ensure case resolutions on ESC and Workday are done within SLA

Employee Lifecycle Process Improvement/Management

• Support in business facing role in partnership with the HRBP/TA team, in building strong employee connections that show up in various ways: understanding sentiment of various teams, ability to influence and prioritize changes to HR process/policies basis feedback from business etc. to improve employee/candidate experience.
• Support in building insights from various tools and dashboards (plus observations) and share these with relevant stakeholders to make data driven people decisions
• Partner with HR Eco System team providing input on business process, audits, reporting, and new requirements

HR Projects & Initiatives

• Initiate Process Improvement & Automation to drive process improvements across systems for legacy processes overlapping with the Employee Experience-function to reduce and manual work
• Work closely with IT, Finance Payroll, Business Partners, and other specialist areas within the HR team on various HR support matters, proposing and influencing solutions to reengineer processes
• Partner or participate with internal stakeholders to lead process-improvement conversations
• Lead or participate in project work on the enhancement of the employee experience and processes throughout the employee lifecycle, including process improvements, automation, and data & insights

Skills/Experience/Competencies Required: 

• Passionate about HR and people

• Degree and preferred in relevant HR fields

• 5-8 years of HR-related experience preferred

• Deep-rooted knowledge of government & statutory regulations

• Proven experience in providing a best-in-class employee experience and process improvement initiatives

• Detail-oriented, with excellent organisational and project planning and execution skills

• Demonstrated success managing multiple projects and deadlines simultaneously and seamlessly adapting to evolving business priorities

• Excellent inter-personal skills, positive attitude; resourceful and self-motivated

• Able to work independently with minimum supervision, in a team, and cross-functionally with other teams

• Excels in a fun-loving, yet driven environment

• Passion in aviation a bonus