Make a meaningful difference to patients around the world. Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people. With a fundamental understanding of how to build a supportive community and organizational capability, you’ll deliver solutions to attract and retain talent. Your work will enable our teams to thrive as they help patients live healthier and more productive lives.
How you will make an impact:
• Optimize program development across multiple pillars to improve the employee experience, balanced with function-specific needs and drivers. Provide recommendations, alternative solutions and insights to Functional Team Leaders to continuously improve HR Knowledge Base and Case Management content
• Lead in the implementation and delivery of end-to-end solutions to provide a best in class employee experience for assigned HRS pillar (e.g., WFA, Comp/Ben, Payroll, TA, TML, or ER). Possess skills and experience to provide solutions across multiple pillars.
• Lead in the continuous improvement and champion overall continuous improvement processes (e.g., to reduce inquiry volume, reduce task execution turnaround time).
• Engage with third-party providers to establish, develop, and review the suite of services, and ensure that third-party vendors adhere to established service level agreements.
• Address escalated complex inquiries and act as reviewer/approver of transactions, as applicable. Provide coaching and guidance to lower level HRS team members.
• Consolidate team input for the development and delivery of moderately complex communication materials related to programs, plans, policies, processes.
• Perform audits and validations of transactions. Examine and verify data for accuracy and consistency.
• Proactively stay up to date on trends and developments, proactively providing ideas and recommendations to leaders regarding best practices and trends. Work to enhance the capability of self and team.
• Other incidental duties
What you'll need (Required):
Bachelor's Degree in in related filed, 5 years of work experience in Human Resources with relevant experience in managing HR processes for the assigned function Required
What else we look for (Preferred):
• Relevant experience in multiple HRS pillars
• Experience with interacting and supporting all levels of management is strongly preferred
• Experience managing HR system data and processes preferred
• Experience and understanding of HR enabling technologies (e.g., case management, employee and manager self-service) and how they work within a customer service business environment (ServiceNow preferred)
• Experience with an ERP system (Workday preferred)
• Experience with Microsoft tools and applications required
• Results-oriented mindset (high sense of urgency, determination, tenacity, etc.).
• Professional, high energy, engaging personality that comes across over the telephone.
• Highly articulate, well-developed, effective written and verbal communication skills.
• Extensive knowledge of standard business practices and professionalism in a customer service environment are essential
• Extensive specialized knowledge of end-to-end HR solutions in assigned function to deliver a best in class employee experience
• Possess a sense of urgency in solving customer requests to ensure timely resolution
• Understanding of HR enabling technologies and how they work within a customer service business environment
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
