Senior Quality Partner - Supply Chain Quality (2 years contract)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Senior Quality Partner - Supply Chain Quality (2 years contract)

As an Operations Quality Quality Partner in Supply Chain Quality you are accountable for ensuring your contributions are delivered in a way that lives up to our commitments to each other and the We@Roche Diagnostic Commitments.   You are responsible for building and developing your capabilities to contribute more to the team, customers and patients. You apply new approaches to improving your work to increase productivity, reduce costs or mitigate significant compliance issues within your area of influence.  You work as a strategic business partner to help break down silos between organizations (internal and external) all which lead to developing and producing safe, quality products and services that meet customer requirements throughout the entire lifecycle.  You push the boundaries to enable and implement smart, risk-based compliant processes that result in quick and efficient innovation.

In this role you will demonstrate Roche Leadership Commitments by being accountable, adaptable, and proactive while applying DIA Operating Principles and Roche Core Competencies. You will manage shifting priorities while balancing operational responsibilities with continuous improvement initiatives. You will build strong cross-functional relationships, seek feedback, and collaborate effectively to achieve shared goals. You will maintain a process-oriented mindset by translating complex requirements into clear documentation, taking ownership of improvements, and engaging the right stakeholders to drive results. 

The Opportunity

Drive performance and value:

• Collect, consolidate, and trend claims, nonconformances (NCs), and CAPAs related to logistics service providers and third-party logistics (3PL) partners.

• Compile and analyze route and lane performance data using temperature excursion data, transit times, delivery KPIs, and logistics claims to support risk identification.

• Support transportation lane approvals by preparing and reviewing route verification data, Lane Risk Assessments (LRAs), and historical performance data for completeness.

• Support assessment of transportation monitoring strategies—including temperature monitoring devices (TMDs), logger deployment, and sampling approaches—by gathering data and ensuring alignment with requirements.

• Influence selection of and monitor and report on quality performance of 3PL warehouse partners, including storage condition compliance, operational deviations, and handling practices.

• Track identified issues and support root cause investigations with logistics partners and internal teams by providing data and documentation.

• Prepare dashboards, reports, and presentations to communicate logistics quality trends and performance insights to management and suppliers.

Enable collaboration and improvement:

• Coordinate with Procurement, Global Transport Management (GTM), Site Quality teams, and other stakeholders to support execution of corrective and preventive actions related to logistics performance.

• Support supplier performance and operational reviews (e.g., QBRs/MBRs) by preparing quality data, slides, and summaries.

• Support governance of logistics service providers and 3PL warehouse partners by maintaining documentation and tracking alignment with quality agreements and operational expectations.

• Facilitate cross-functional coordination to ensure timely follow-up of supplier CAPAs, operational improvements, and internal quality actions.

• Maintain effective working relationships with logistics providers by supporting communication, follow-ups, and clarification of quality requirements.

Champion quality and compliance:

• Support compliance of logistics operations with Roche quality system requirements, including Handling, Storage, and Distribution (HSD) standards and Good Distribution Practice (GDP) regulations, through documentation and tracking.

• Support investigations and risk assessments related to transportation or storage deviations by compiling data, timelines, and supporting evidence.

• Support quality oversight of 3PL warehouse operations through review and tracking of deviations, storage condition monitoring, and related documentation.

• Prepare and coordinate internal and external audit activities related to logistics service providers and 3PL operations, including agenda preparation and evidence collection.

• Support continuous improvement initiatives by tracking actions, maintaining documentation, and ensuring follow-through on agreed improvements.

Who You Are

• Bachelor’s or Master’s degree in Life Science, Data Science, Supply Chain, or a related field, or equivalent experience.

• 5-10 years of experience in logistics quality, supplier quality, or supply chain performance, ideally within a GxP-regulated environment.

• Experience analyzing logistics performance data, claims, or transportation monitoring data to identify trends and improvement opportunities.

• Familiarity with Good Distribution Practice (GDP), cold chain logistics, or transportation risk assessment methodologies.

• Experience working with third-party logistics providers (3PLs), warehouse partners, or transportation suppliers.

• Strong analytical, communication, and collaboration skills to translate insights into operational improvements.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.