The Senior Product Manager will lead product initiatives and collaborate with cross-functional teams to launch and optimize trading platforms, focusing on enhancing user experience through data-driven methodologies. Responsibilities include managing the product roadmap, defining features, engaging with stakeholders, and ensuring successful product adoption while integrating market trends.
Our Product Management team drives product initiatives from inception, roadmap prioritisation through to execution, makes impacts and launches products / features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.
About the role: We are looking for a Senior Product Manager to drive product initiatives from inception through execution. This is a unique opportunity for someone with vision to architect and manage an industry-changing platform that helps change the way we deal with money. You will be able to drive impact and launch products/features across our global footprint. You will collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.
Job Responsibilities:
- Lead, plan, execute and maintain the Exchange’s Experience roadmap, focusing on:
- A. World-Class Leading User Experience:
- Build, iterate and optimize best-in-class trading onboarding workflows
- Be multi-channel capable - synergising mobile app and website experiences
- Establish a seamless onboarding and KYC experience, taking ownership of the Exchange retail, VIP and Institutional onboarding flow - unifying the experience where appropriate
- Build bridges to our other Crypto.com products to drive an effective connected experience across our product suite
- B. Data-Driven Decision Making:
- Setup event tracking to enable funnel analytics and CRM capabilities
- Create dashboard views to provide analytical insight on product performance
- C. Grow the Exchange:
- Strategise with Growth and CRM team to devise targeted retail campaigns for product success and improve conversion
- Feature and Product Definition:
- Define features and product outcomes by leading and actively documenting detailed product specifications and requirements (acceptance criteria)
- Weigh necessary trade-offs for optimal outcomes
- Collaboration with Feature Teams:
- Join forces with delivery management to optimise resource throughput
- Work closely with lead engineers to develop technical solutions
- Share guidance with QA engineers to ensure comprehensive test plans
- Own the Product:
- Co-manage the roadmap backlog, owning the product area you build with the team
- Own and ship products / features in a timely manner
- Dogfood your product / feature and find ways to improve on it
- Engagement with Business and Sales Teams:
- Facilitate user studies through client meetings and interviews for product feedback
- Iterate on feedback to ensure user needs are captured and prioritized appropriately
- Collaborate with Marketing, Growth and CRM teams to drive successful product adoption
- Market Awareness:
- Stay close to market and industry trends
- Cross-Functional Representation:
- Represent the domain in communications with cross-functional teams
Job Requirements:
- At least 5 years of product management experience, with a domain knowledge of Crypto trading / exchange platforms is preferred
- Minimum 2 years experience collaborating in Growth or CRM related initiatives
- A data-informed work style, viewed through a compassionate lens of the user
- A passion for building a low friction and efficient onboarding experience
- Flexible with working on non-onboarding Exchange related projects
- Experience shipping and iterating on successful Software or Financial products at scale
- Demonstrated leadership, taking initiative and producing results
- Positive, can-do attitude with the ability to connect well with Designers, Engineers, QA, Marketing, Growth, CRM, Compliance, Legal
- Overcommunicator; highlighting key information and being to the point
- Understanding of API usage
- Diligent and open to learning new things
- Bring humility to your work and how you work with others
- Good aptitude for understanding technical concepts and applying them is preferred
Crypto.com Singapore Office
Singapore
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