Senior Operations Executive

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

This role will be based at Bugis Junction office. 

We are looknig for a Senior Operations Executive to join our Operations team to support events in Singapore. 

The Senior Operations Executive plays a pivotal role in ensuring seamless delivery of exhibition projects. This position requires proactive ownership, accountability, and the ability to manage multiple stakeholders while maintaining high standards of operational excellence.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Exhibitor manual management: Prepare and manage the Online Exhibitor’s Manual.
• Software proficiency: Be conversant with the various software programs utilized throughout the company.
• Contractor coordination: Work closely with/manage appointed contractors to ensure smooth coordination of exhibition operations, including pre-show briefings.
• Technical expertise: Be technically conversant with stand building, floor plan layouts, and electrical/telco services required on-site.
• Venue and supplier management: Work closely with venue owners, contractors, and suppliers to ensure smooth operations.
• Organizer’s facilities design: Design and implement, in consultation with the Operations Manager, the organizer’s facilities and exhibitor stand packages, ensuring compliance with regulations.
• On-site office management: Manage the site office and oversee on-site billing.
• Showtime operations: Oversee operational aspects during show time, including Opening Ceremony, conference set-up, meeting room set up, shuttle bus schedules, parking arrangements, emergency procedures etc.
• Signage management: Propose and coordinate relevant signage for on-site needs, ensuring timely construction.
• Problem resolution: Solve operational problems quickly and effectively, maintaining strong customer relations.
• Post-show review: Handle post-show matters and reviews, ensuring prompt invoicing and proper archiving of files.
• Workplace safety: Ensure compliance with Workplace Safety guidelines.
• Process improvement: Identify opportunities to streamline workflows and implement best practices.
• Sustainability initiatives: Support environmentally responsible practices in exhibition operations.

• Bachelor’s Degree in Business/Administration/Hospitality/Tourism/Hotel/Event Management and/or equivalent
• Minimum 3 years of relevant experience in Events/Exhibitions/MICE industry
• Strong experience in managing relationships with contractors and external vendors
• Able to work independently when need be and team orientated
• Ability to negotiate effectively with vendors
• Attention to detail
• Strong interpersonal, communication skills and time management skills
• Proficient with Microsoft Office (especially Excel and Word)
• Proven ability to work collaboratively with others

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s 
some of what you can expect when you join us. But don’t just take our word for it – see what our 
colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year 
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• Strong wellbeing support through EAP assistance, mental health first aiders and more
• Recognition for great work, with global awards and kudos programmes 
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.