Provide BAU network operations and support, manage and maintain network infrastructure (firewalls, switches, wireless, load balancers, VPN), deliver network projects and enhancements, ensure availability and security through patching and firmware upgrades, handle service requests and escalations, coordinate with vendors, maintain documentation and compliance, support audits, procurement, and standby/after-hours support as required.
Key Responsibilities
- Provide BAU network operations support (monitoring, troubleshooting, incident resolution)
- Manage and maintain network infrastructure (firewalls, switches, wireless, load balancers, VPN)
- Support and deliver network projects and enhancements
- Monitor network performance and ensure availability and reliability
- Perform patching, firmware upgrades, and security configurations
- Handle network-related service requests and escalation
- Work with vendors and partners for issue resolution and implementation
- Maintain network documentation, diagrams, and asset inventory
- Ensure adherence to change management and configuration policies
- Support audit requests and maintain required artefacts
- Update security standards and baseline documents
- Participate in procurement and deployment of network solutions
- Provide standby support when required
Requirements Experience & Skills
- At least 5 years of hands-on experience in network and security infrastructure
- Strong knowledge in:
- Firewall (e.g. Palo Alto)
- Switching and routing
- Wireless and NAC (e.g. Aruba, ClearPass)
- VPN and remote access
- Load balancers (e.g. F5, Alteon)
- Exposure to SD-WAN, VXLAN, and cloud (AWS) preferred
- Experience in network project delivery and operations
Qualifications
- Relevant certifications (e.g. CCNP/CCIE) preferred
- Additional certifications (e.g. Network+, CISSP) are an advantage
Key Competencies
- Strong troubleshooting and analytical skills
- Good communication and stakeholder management
- Ability to work independently and under pressure
- Proactive, adaptable, and continuous learning mindset
- Strong ownership and accountability
Others
- Willing to support after office hours when required
Income Insurance Singapore, Singapore, SGP Office
75 Bras Basah Road, Singapore, Singapore, Singapore, 189557
Income Insurance Singapore Office
Singapore
Income Insurance Singapore, Singapore, SGP Office
1 Paya Lebar Link, #07-01 PLQ 1 Paya Lebar Quarter, Singapore, Singapore, Singapore, 408533
Income Insurance Singapore, Singapore, SGP Office
2 Tampines Central 6, #01-01 NTUC Income Tampines Point, Singapore, Singapore, Singapore, 529483
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What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
