“I can succeed as a Technology Support Senior Manager at Capital Group.”
As the Senior Manager of End User Support for Asia, you will serve as the face of the Technology Services organization in the region. You will be the primary escalation point for all foundational technology issues, ensuring active coordination between regional operations and global technology initiatives. Your leadership will be instrumental in driving operational excellence, aligning support strategies with business goals, and fostering strong partnerships across IT and business functions.
Regional Leadership & Representation: Act as the senior technology leader in the Asia region, representing the broader Technology Service organization and ensuring alignment with global strategies and standards. This could include representing the Technology Service Organization with external clients.
Escalation & Incident Management: Serve as the escalation point for all foundational technology issues in the region, ensuring timely resolution and communication with stakeholders.
Project Coordination: Lead and coordinate regional and global foundational technology projects, ensuring successful execution and alignment with business priorities.
Cross-Functional Collaboration: Partner closely with global IT teams and regional business stakeholders to deliver integrated support and solutions.
Team Leadership: Inspire, mentor and manage geographically dispersed desktop teams with dotted line leadership support for other engineering and operational teams across Asia, fostering a culture of innovation, accountability, and continuous improvement.
Operational Excellence: Drive metrics-based performance management, vendor oversight, and service quality improvements across all support functions.
Regulatory Oversight: Understand the complexity of the compliance and regulatory environment in Asia and partner with regional Risk leaders to ensure regional requirements are visible / supported. This includes working closely with the Cyber Regulations Management and providing audit coverage for the region (internal + external).
“I am the person Capital Group is looking for.”
Demonstrated ability to translate complex IT strategies into business-aligned solutions, supporting enterprise-wide digital transformation initiatives.
Proven experience managing cross-cultural teams and IT operations across Asia, with a deep understanding of regional regulation and operational nuances.
Strong communication and relationship-building skills to influence and collaborate effectively with senior business and technology leaders.
Track record of driving service quality improvements through data-driven performance management, vendor oversight, and continuous improvement methodologies.
Ability to lead through change, scale support functions in dynamic environments, and maintain resilience under pressure.
Skilled in fostering partnerships across IT and business functions, including Information Security, Compliance, Legal, and Office Services, to deliver integrated support and solutions
Demonstrates the Capital Group core leadership behaviors of: Set the tone, Engage people, Drive the business and Challenge Self
Have a working knowledge of Cloud methodologies
In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.
You can learn more about our compensation and benefits here.
* Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.
We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.
