The Senior Executive, Workshop is responsible for achieving workshop turnover, ensuring technician training meets quality standards, conducting audits, and maintaining compliance with warranty procedures. This role includes performance appraisals, operational support, and ensuring workplace safety and cleanliness, along with managing special vehicle workflows.
Company :
Vantage Automotive Limited
Responsibilities:
- Achieve workshop turnover budget utilizing the resources i.e. workshop staff, equipment, special tools, processes, procedures, etc.
- Collaborate with Technical / Training Department to identify technician’s training needs, develop training plan and its requirement ensuring their knowledge and skill level meet up to Principals’ requirements.
- Ensure delivery of consistent quality workmanship from the shop floor to meet customers’ expectations / promised delivery time. Perform random audit checks on the technicians’ quality of work done.
- Ensure scrap parts (metal / non-metallic) are stored properly and arranging with VAL-appointed “scrap vendor” for disposal.
- Ensure warranty procedures are adhered to and practices are in accordance with respective Principals’ requirements.
- Conduct regular reviews on repetitive technical, product, and quality issues and liaise with VAL Technical Dept. to find a resolution.
- Conduct regular staff performance appraisal and counseling (disciplinary, if any) to under-achiever improves and meets monthly target performance (sold hours).
- Monitor and review periodically on roll-over vehicles status/return job (RJ) and backorder parts status (link to roll-over cars)
- Maintain a safe and healthy workplace at all times such as upkeeping workshop areas cleanliness and tidiness and conducting weekly ToolBox meetings.
- Support Foreman / CSA to conduct test drives to establish customers’ concerns when necessary.
- Assist and support Asst. Manager, Service & Operations in all matter as when required relating to customers’ issues in order to resolve promptly.
- Manage Special Vehicles operation workflow by working closely with the PIC Special Vehicle Division (MINDEF / ST Engineering)
- Adhere to any projects or tasks as assigned.
Requirements:
- NTC 2 in Automotive Technology (Light Vehicle) or higher educational level Certification of Motors Trade Industry
- At least 7 years in automotive trade service/repair.
- 2 years in a supervision position.
- Basic Product Training
- Good communication and interpersonal skills
- Good management and supervisory skills
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