Senior Executive, Quality Monitoring

In the Quality Monitoring team, he/she will be responsible on Consistent application of sales advisory, supervisory, and coaching practices through quality monitoring of sales advisory and validation, and supervisory duties.

Role:

The Sales Excellence and Assurance (SEA)is Line 1.5 function serves as a dedicated control unit embedded in Distribution. It sets out to enhance the quality and reliability of risk and control within all Distribution channels with following key deliverables: 

• Robust and sustainable sales governance frameworks and standards 
• Automated and efficient processes and systems supporting sales governance 
• Consistent application of sales advisory, supervisory, and coaching practices 
• Enhanced oversight, transparency, and regulatory readiness

Key Responsibilities

Sales Advisory and Validation Monitoring

• Conduct quality reviews of sales advisory cases to assess suitability, needs-based selling, disclosure adequacy, and compliance with internal standards and regulatory requirements.
• Identify sales conduct risks, gaps, and emerging trends through structured quality monitoring frameworks.
• Ensure timely follow‑up of sales conduct and quality findings, working with supervisors and business units to activate appropriate corrective measures, including service, and to track closure and effectiveness of remediation actions.

Supervisory Duties Monitoring

• Support in quality reviews call-backs and supervisory duties assurance checks. 

Monitoring & Development of Sales Force

• Provide constructive feedback and targeted coaching recommendations to supervisors and advisors based on quality review findings.
• Partner with training and sales management to drive remediation plans, capability uplift, and sustainable improvements in advisory quality.
• Track recurring issues and measure effectiveness of development actions over time.

Reporting & Continuous Improvement

• Support and produce clear and actionable quality monitoring reports, dashboards, and metrics for senior management.
• Stay abreast of regulatory updates and internal policy changes to ensure timely alignment of quality assurance practices.

Requirements:

• At least a diploma and above. Preferably with relevant work experience.
• Have passed elevant licensing examinations: CMFAS Module 5, 8, 8A, 9, 9A, and Certificate in Health Insurance; or equivalents 
• At least 3 years’ experience performing checks and monitoring in sales advisory / compliance audit in Financial Services industry; or experience in replacement of policy reviews
• Proficient in Microsoft Office – Word and Excel 
• Good verbal and written communication skills
• Strong analytical skills, meticulous and a problem solver

Income Insurance Limited is Singapore’s leading composite insurer, offering products and services that serve the protection, savings, and investment needs of different life stages and for all segments of society.

Income’s innovative, data-driven and omni-channel approach puts us at the forefront of customer-centric solutions that meet rapidly evolving needs and empower better financial well-being.

Income was established in 1970 and remains the only insurance co-operative in Singapore. We are committed to create a positive social impact through our products, services and people.

Today, we serve more than 2 million policyholders. Our financial strength and diversified investment portfolio are reflected by our strong credit ratings which underpin the delivery of our commitment to customers.