The role involves conducting quality reviews of sales advisory cases, identifying conduct risks, providing feedback to supervisors, and producing quality monitoring reports while ensuring compliance and continuous improvement.
Key Responsibilities
Sales Advisory and Validation Monitoring
- Conduct quality reviews of sales advisory cases to assess suitability, needs-based selling, disclosure adequacy, and compliance with internal standards and regulatory requirements.
- Identify sales conduct risks, gaps, and emerging trends through structured quality monitoring frameworks.
- Ensure timely follow‑up of sales conduct and quality findings, working with supervisors and business units to activate appropriate corrective measures, including service, and to track closure and effectiveness of remediation actions.
Supervisory Duties Monitoring
- Support in quality reviews call-backs and supervisory duties assurance checks.
Monitoring & Development of Sales Force
- Provide constructive feedback and targeted coaching recommendations to supervisors and advisors based on quality review findings.
- Partner with training and sales management to drive remediation plans, capability uplift, and sustainable improvements in advisory quality.
- Track recurring issues and measure effectiveness of development actions over time.
Reporting & Continuous Improvement
- Support and produce clear and actionable quality monitoring reports, dashboards, and metrics for senior management.
- Stay abreast of regulatory updates and internal policy changes to ensure timely alignment of quality assurance practices.
Income Insurance Singapore, Singapore, SGP Office
75 Bras Basah Road, Singapore, Singapore, Singapore, 189557
Income Insurance Singapore Office
Singapore
Income Insurance Singapore, Singapore, SGP Office
1 Paya Lebar Link, #07-01 PLQ 1 Paya Lebar Quarter, Singapore, Singapore, Singapore, 408533
Income Insurance Singapore, Singapore, SGP Office
2 Tampines Central 6, #01-01 NTUC Income Tampines Point, Singapore, Singapore, Singapore, 529483
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