Manage IncomeShield claim assessments, ensuring accuracy and compliance. Handle inquiries and complaints, collaborate with stakeholders, and participate in projects for operational efficiency.
The Life and Health Operations (LHO) department plays a pivotal role in ensuring we provide our customers with affordable and comprehensive life and health products, with efficient processes to allow optimal service to our customers.
As part of the team dedicated to manage IncomeShield (IS) claim assessment, you will report to our IncomeShield Claims Manager.
Key responsibilites include:
- Demonstrate thorough understanding of IS technical claims assessment and processes
- Ensure accurate and timely assessment of IS claims within the required service standards
- Handle claim enquiries, service recovery, complaints, appeals and other customer care matters
- Manage key stakeholders such as intermediaries, hospitals, underwriting team etc.
- Participate in operation efficiency and A.I. driven projects to bring efficiency
- Manage other ad-hoc projects as assigned from time to time
Qualifications
- Degree or Diploma in any discipline with at least 2-3 years of relevant Integrated Shield claims assessment experience
- Strong policy language skills enabling accurate and consistent policy wording interpretation
- Strong analytical, written and communication skills
- Meticulous with a keen eye for details
- Customer centric
- Ability to work under pressure and manage deadlines
- Team player and self-motivated
Top Skills
A.I.
Income Insurance Singapore, Singapore, SGP Office
75 Bras Basah Road, Singapore, Singapore, Singapore, 189557
Income Insurance Singapore, Singapore, SGP Office
1 Paya Lebar Link, #07-01 PLQ 1 Paya Lebar Quarter, Singapore, Singapore, Singapore, 408533
Income Insurance Singapore, Singapore, SGP Office
2 Tampines Central 6, #01-01 NTUC Income Tampines Point, Singapore, Singapore, Singapore, 529483
Similar Jobs
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
The role involves engineering solutions to support financial partnerships, leading technical sessions, designing solutions, and collaborating across departments for client success.
Top Skills:
Api TestingDatabase QueryingGoogle SuiteSlack
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead strategic activation of regional media, align agency performance with global benchmarks, manage budgets, and incorporate AI for media execution.
Top Skills:
AdtechAIB2B MediaMl
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The role entails driving sales for CrowdStrike's AI Detection and Response solutions, collaborating with teams to enhance security offerings, and establishing partnerships with core sellers to secure GenAI rollouts. AIDR specialists will engage with customers, train internal teams, and provide feedback on product developments, ensuring comprehensive knowledge in the rapidly evolving GenAI landscape.
Top Skills:
Ai SecurityApplication SecurityCloud ComputingDevsecops
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
