Senior Client Project Manager (PnL Management, Agile , IT Project Management, Jira)

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Defines the value proposition, work plan, resource needs, timeline and budget for client product and / or service delivery projects. Manages resources (that is, capital requirements and human capital) to achieve project objectives on time, within scope and on budget. Manages delivery of multiple project initiatives to enhance services and level of customer support. Responsibilities include planning, direction, prioritization, change management and delivery of projects in a manner aligned with client expectations and business needs.

Responsibilities:

• Independently manage medium and large projects requiring collaboration across multiple functional areas or business groups.
• Serves as an influential interface for DN’s relationships with clients and partners.
• Participate in customer pre-sales activities and workshops as requested to define the cost estimation of the project, using predefined tools contributing to economic and technical feasibility and business value to be delivered.
• Define project plan, budget and schedules all project activities to have a sound basis for project performance measurement and appropriate levels of customer ‘sign off’.
• Define and deploy project organization and governance including work streams, roles and responsibilities, advisory board, and steering committees.
• Ensure project realization in terms of project scope, time, costs and quality. Proactively manage project performance, risks, and issues against the agreed plan, including the change control process, and initiates timely 'remedial' actions, contract changes and escalations and ensures the formal handover of the solution, based on prior defined acceptance and handover criteria.
• Drive and control project P&L including financial forecasting. Reports accurately and timely the status and profitability of the project and escalates delta's to DN and to the customer.
• Ensure all project stakeholders are timely identified and engaged. Establishes trustworthy relations with key stakeholders on operational level. Ensure that conflicts of interests are resolved timely and according to the target project scope.
• Proficient in project management processes. Leverage creativity and comprehensive process, tool and software expertise to ensure resources are planned effectively, costs are managed, and reporting is accurate and timely. 
• Ensure the management of assigned project resources to the project are in alignment with line management to assure the focus, engagement, and high performance of the project team.
• Experience working in a matrix environment and teams working in different geographical locations including offshore. Experience in managing virtual teams is a plus.

Required Qualifications

• Education: University Degree in Software Engineering, Computer Science or equivalent
• PMP or equivalent certification.
• Minimum of 5 to 8 years of software project management experience in either system integration and/or software development.
• Relevant banking/financial services industry experience will be a definite advantage.
• Experience in working in a global team environment (onsite and virtual), as team player and independent contributor.
• Experience in full software development life cycle under different Agile, Waterfall, or Hybrid environments.
• Aptitude for numbers and quantitative skills with some basic accounting knowledge.
• Excellent problem-solving skills and decision-making abilities, with a keen attention to details
• Result-oriented. Strong negotiation and influencing skills in managing clients and internal stakeholders.
• Customer focused behavior, consultancy, and presentation skills.
• Fluent English skills (additional regional languages are a plus), with the ability to effectively convey technical information to non-technical stakeholders.
• Excellent reporting and documentation skills to ensure timely, clear, and concise information flow among all stakeholders.
• Able to work onsite at customer locations. Overseas business travel (up to 30% of time).
• Experience in project collaboration tools – MS Project, MS TEAM, Jira, Confluence, etc.

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