Senior Associate, Content Marketing

Posted Yesterday
Be an Early Applicant
Singapore
3-5 Years Experience
Retail
The Role
Develop content across various marketing channels to drive awareness and engagement, conduct research on customer personas and buying trends, manage content calendar, track performance, and collaborate with influencers for marketing campaigns.
Summary Generated by Built In

About SHOPLINE:

SHOPLINE is Asia’s largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We’re a full-featured platform with services including online store opening, O2O solution, retail POS systems, advertising placement, business strategy consultation, marketing, and more to empower merchants to succeed in omnichannel retailing and cross-border commerce

What You’ll Be Doing :

  • Develop content across the marketing ecosystem to meet channel and/or campaign objectives. This includes driving greater awareness, increasing customer engagement, while receiving and responding to feedback from data/insights.
  • Perform exhaustive research to gain in-depth knowledge of all customer personas
  • Perform extensive research and analysis on the merchant buying decision process and trends
  • Create specifications and content that speaks authentically to SHOPLINE’s merchant personas.
  • Conduct market intelligence and evaluation on a regular basis. 
  • Plan and manage a robust calendar of content (blog, social media etc) to support our overall marketing strategy.
  • Manage workflow within the content marketing team and ensure timelines are met.
  • Monitor performance of content across all marketing platforms on a weekly/monthly basis.
  • Onboard and manage influencers for KOL engagement campaigns. 
  • Incorporate SEO best practices into writing, including the integration of keywords and in-line links.
  • Translation of content (Mandarin to English, English to Mandarin) on a regular basis. 
  • Conducting periodic content audits.
  • Tracking and calculating content ROI. 
  • Ensuring that content strategy meets business objectives
  • Strategizing and improving content delivery and promotion to better achieve marketing and business objectives. 

What You’ll Need :

  • 3-5 years of experience in online and/or consumer marketing, e-commerce, platform service or internet portal service
  • Proven track record in digital and content marketing
  • Proficient in Instagram and Tik Tok best practices, content creation and management (creating, editing, caption writing and publishing of highly engaging content that resonate with our target audience)
  • Consistently strives for strong performance with a high desire for achievement
  • Ability to brainstorm ideas and see them through to detailed execution
  • Strong proficiency in analytical and quantitative skill (use data to develop and measure marketing initiatives 
  • Strong understanding of consumer insights
  • A start-up attitude with an entrepreneurship, work independently
  • Proven ability to deliver projects on time with high accuracy when driving all stakeholders towards the same business goal
  • Knowledge of SEO, search of voice (SOV) analysis and analytics is a bonus, but not prerequisite
The Company
HQ: San Francisco, CA
750 Employees
On-site Workplace
Year Founded: 2013

What We Do

SHOPLINE is Asia’s biggest provider of omnichannel retail services for online, offline-to-online and cross-border commerce. Since our founding in 2013, we have helped over 350,000 merchants reach a customer base of 680 million people.

With key features including inventory and sales management tools, regional logistics, payment gateways, data analytics, storefront theme designs and local customer support, merchants have everything they need to build a successful online store.

SHOPLINE joined the Silicon Valley-based 500 Startups seed accelerator in 2014, and has since become one of Facebook’s marketing partner and nine trusted Global Expansion Partners (GEP), as well as the first e-commerce platform to partner with Google in Greater China.

We currently maintain a presence across Asia, with offices in Hong Kong, Taipei, Ho Chi Minh City, Shenzhen, Guangzhou, Kuala Lumpur, Singapore and Bangkok.

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