SAP Business Process Specialist – Operations

Company Overview:

Are you ready to see your career take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen.

Site Overview:

For more than 40 years, our advanced facilities in Singapore have led aerospace innovation across Asia Pacific. From automating processes to leveraging smart factory technologies, robotics, and additive manufacturing, GE Aerospace is shaping the future of aviation at GE Aerospace Engine Services Singapore (GEAESS).

GEAESS is our largest site for engine component Maintenance, Repair, and Overhaul (MRO), responsible for more than 60% of our global repair volume.

Role Overview:

• Customer-centric support and incident leadership

  • Triage and resolve complex SAP issues where key users cannot; assess impact, coordinate workarounds, and escalate to Global Support/Product when needed.

  • Monitor SLAs, uptime, and performance; drive MTTR reduction, backlog burn-down, and systemic fixes.

• Operations process excellence and lean

  • Align business processes with SAP capabilities via value stream mapping and standard work; reduce waste, cycle time, and rework.

  • Partner with production cell leaders to improve production order execution/closure, materials movements, and quality processes.

  • Identify simplification/automation opportunities; increase first-contact resolution and self-service adoption.

• Change, testing, and release readiness

  • Define/validate test cases; support UAT and cutover readiness for releases, pilots, and deployments.

  • Communicate change impacts; ensure shop-floor continuity and adherence to Quality System controls.

• Training, documentation, and adoption

  • Build clear training, job aids, and standard work; conduct recurring training for key users and shop floor.

  • Maintain incident knowledge articles and progress reporting; drive learning from incidents/changes.

• Collaboration and governance

  • Coordinate with Global Product Owners, Solution Architects, and master data teams to ensure data integrity, standardization, and roadmap adoption.

  • Share best practices regionally; support continuous service improvement and audit readiness.

• Scope and modules

  • Primary: PP, MM, QM, SD; integration with FI/CO; Basis coordination for performance/transports.

  • Shop-floor processes: production orders, confirmations, goods movements, MRP, quality notifications/results.

  • Fiori role-based apps, embedded analytics, CDS-based reporting.

Ideal Candidate

The Ideal candidate will own the stable, efficient, and compliant use of SAP across production, materials, engineering, and adjacent finance touchpoints. He/she will also serve as the focal for issue resolution, and partner globally with SAP Product, Solution Architecture, and Regional Ops/DT to improve Safety, Quality, Delivery, and Cost (SQDC) and end‑user experience.

Required Qualifications

 •     4-6 years in SAP supporting manufacturing/repair operations with strong PP/MM/QM/SD and FI/CO integration.

•      Practical shop-floor experience and solid operational business process knowledge.

•     Proven incident/problem management and root-cause analytic skills;

•     Degree in technical/business field or equivalent operational/aerospace experience.

Preferred Qualifications

• Strong oral and written communication skills, with the ability to clearly convey requirements and issues to cross-functional teams and suppliers.

• Solid organizational and planning skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.

• Demonstrated problem-solving skills, using data and standard work to drive decisions.

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.