Manage customer order lifecycles from quotation through invoicing while supporting Sales with compliant deal structures, contract reviews, order coordination, shipment backlog monitoring, revenue recognition, accounts receivable, and letter-of-credit operations. The role coordinates with customers, Sales, factories, logistics, Finance, and Legal, and contributes to process improvement initiatives. Strong communication, prioritization, problem-solving, and teamwork skills are essential.
Job Summary & Responsibilities
The Sales Support Specialist is a customer-interfacing role, working in close partnership with our Asia Sales organization to manage won business opportunities. This role requires ownership of managing Customers’ order life cycle from Quote-To-Cash activities. The candidate is expected to deliver excellent customer experience while upholding Advantest’s financial integrity and business controls.
Key Responsibilities and duties:
- Support the Sales organization in preparing Formal Quotation & Order Acceptance, ensuring the deal negotiation is compliant with Advantest’s company policies, guidelines and audit controls.
- Provide consultation to Sales organization on deal structure, purchase contract terms review and timely escalation of issues with the respective business partners for resolution.
- Manage customer’s order throughout its life cycle from Quote, Build, Ship to Invoice stages. Multi-tasking skillset is essential to ensure timely liaison and/or problem-solving with stakeholders (e.g.: customer, Sales teams, factory, forwarders, Logistics, Finance, Legal etc.).
- Contribute to the organization’s revenue goals through disciplined monitoring of shipment backlog and identifying potential order and revenue risk for manager’s review and/or escalation.
- Responsible for Revenue and AR management (Letter of Credit operations) based on IFRS15 revenue recognition guidelines and regulations.
- Be a versatile team player to support ad-hoc deployment during high workload situations or project assignments for business process & policies improvements.
Preferred Skills:
- Bachelor’s Degree in Business Administration (or equivalent area of study)
- Minimum 3-5 years of related work experience in Sales Administration
- Proficient in both English and Chinese languages (verbal and written) to support shared services environment
- Detail oriented, great communication skills, ability to manage priorities, enjoys teamwork and creative problem-solving.
- Works well under pressure and maintain professionalism during stressful situations.
- Proficient in Microsoft Office (Powerpoint, Word, Excel, Automate etc). Preferably has experience with Salesforce (Quoting/CPQ Tool) and Oracle R12.
- Fresh university graduates are welcomed to apply. Job level will be scoped accordingly
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