Manage strategic government and enterprise accounts across Asia for identity and biometrics solutions. Responsibilities include prospecting, solution sales, account acquisition, tender coordination, revenue ownership, customer satisfaction, project follow-up, business development, strategic planning, and relationship management with senior customers and government officials.
Location: Singapore, Singapore
Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.
In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.Roles & Responsibilities
Customer focus
- In charge of prospecting, promoting and selling identity and biometrics related solutions to customers in Asia
- Be the primary sales interface for the assigned accounts, including business and administrative coverage
- Interface with various resources within the Business Units to ensure the customer needs are fully addressed and that appropriate resources are allocated in due time to the account
- Ensure the overall customer satisfaction. Build and follow the relevant recovery plans
- Ensure consistency between the different local commercial approaches on CDI’s level in order to achieve both short to long term business results
- Establish high-level strategic relationships with the accounts. Identify main contacts and decision makers. Facilitate the creation of relevant relationships for the appropriate CDI resources.
- Create and implement a follow up process in order to monitor the customer actions.
Accounts acquisition
- Collaborate closely with Bid Manager to set up tender response strategies and Bid process deliverables. Coordinate and manage tenders answer when a Bid manager hasn’t been appointed.
- Be accountable for all named accounts revenue streams
- Provide the accounts with product evolution inputs and roadmap definition
Accounts management
- Follow the project implementations, set up a crisis management plan if necessary
- Ensure that relevant Market information are communicated internally in CDI
Business development
- Develop, propose and implement strategic planning for each country/account, in line with CDI’s sales strategy
- Identify new opportunities and position CDI as a key partner within the accounts
- Improve CDI’s offering by creating values and information sharing processes for efficient exchange of information about customers, competitors and industry
- Create technical and sales synergies with third parties to enlarge the sales opportunities scope at the customers’
Requirements:
Education
- Engineering or Business school diploma or post-graduate degree
Experience Level
- Proven track records in winning large scale Government projects
- 10-15 years experience in solutions selling and large account management, ideally in the Biometrics-related projects / ID & Passport / Border Management / Law Enforcement / Digital Transformation
Competencies
Technical/functional Skills
- Strong solution sales skills
- Strong understanding of the Public Sector
- Good business analysis and mid-term vision
- Good oral and written communication skills
- Negotiation skills
- Knowledge of High-Tech market: Biometrics, IT system, smart card and document security
- Marketing analysis skills
- Good knowledge of Microsoft Office package
Behavioural skills:
- Customer/Business oriented
- Interpersonal skills
- Ability to create and maintain good relationships with top managers and government officials
- Diplomacy
- Organized
- Leadership
- Accountable
At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.
Thales Singapore, Singapore, SGP Office
5 Temasek Boulevard, Floor 17 SuntecTower 5,, Singapore, Singapore, 038985
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