Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the teamRisk Operations is responsible for managing the risk relationships spanning global payment method, card, and financial partners. It is our mission to build operational controls to mitigate user and partner risk and enable strategic development opportunities.
What you'll doAs a Risk Operations Analyst, you will work to ensure our policies, operations, and workflows align with the needs of our financial partners. You will be accountable for workflows impacting a variety of cross-functional internal and external stakeholders to identify and assess regulatory, contractual, and partner risk. Further, you will influence and advise operational teams in building out scalable operational processes to ensure compliance with service-level agreements, routine reporting, and overall risk mitigation.
Responsibilities• Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions.
• Evaluate merchants, from successful venture-backed startups to well-established institutions, by assessing suitability to process on Stripe.
• Adhere closely to process while still constantly questioning assumptions, suggesting improvements, and balancing user experience with compliance requirements.
• Effectively and clearly communicate with other Stripes, Stripe's users, and Stripe's financial partners • Identify trends and further report these to cross-functional teams to enhance detection systems.
• Contribute to projects to enhance and optimize due diligence strategy systems and tools.
• Help build and scale processes across the risk operations ecosystem.
• Identify gaps in current systems, policies, and strategies, and recommend enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders.
Who you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements• 5+ years of experience in risk management, compliance, or financial operations.
• Strong diagnostic and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Expertise in program management.
• Proven track record in managing compliance-related programs.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accuracy.
• Deep empathy for entrepreneurs running a business and motivation to solve problems to empower them.
• The ability and desire to challenge the status quo.
• Ability to analyze feedback patterns and use these insights to drive process and product improvements.
• You like taking ownership, being accountable, and driving toward ambitious goals.
Preferred qualifications• Advanced proficiency in data analysis tools such as SQL.
• Familiarity with risk-management-related concepts like card brand monitoring, compliance, or KYB and KYC requirements.
• Experience in financial partnership relationship management.
• Background in regulatory compliance within the financial services industry.
• Proven track record of managing operational metrics and driving process improvements.
• Experience with risk assessment and mitigation strategies in a financial technology environment.
• Knowledge of payment processing systems and associated risks.
