Jobs at Stripe

The role involves managing key accounts, driving sales processes, developing outbound strategies, and collaborating with stakeholders to expand business in the Greater China region.

Leads Stripe’s Product Support team for global markets, managing team performance, development, goals, metrics, reporting, and operational improvements. The role guides user support quality, fosters an inclusive and user-centric culture, and oversees recruiting, training, policy development, process definition, and cross-functional operational projects. Candidates need people-management experience, operational leadership, strong communication, data-driven decision-making, and experience delivering complex projects with multiple stakeholders.

Drive adoption, payment volume, and revenue for Stripe’s local payment methods across APAC. Manage complex B2B sales cycles, develop account and territory strategies, build customer business cases, lead commercial negotiations, and coordinate technical validation, implementation, activation, and expansion. Partner with account executives, customer success, product, engineering, partnerships, and solutions architecture teams while serving as a local payment methods expert.

Develops and executes fraud strategies across APAC markets, monitoring transaction and merchant fraud, investigating emerging threats, defining metrics, and designing scalable controls. Partners with Product, Engineering, Data Science, Operations, and Partnerships to mitigate losses while balancing user experience, conversion, cost, and growth. Assesses launch risks, improves workflows, communicates findings to stakeholders, and drives cross-functional execution using data and analytical judgment.

Partner with global teams to drive international expansion through experiments, data pipelines, dashboards, metrics, and actionable insights. Translate business goals into analytical frameworks, collaborate with product and engineering teams, and deliver reporting, recommendations, and self-service tools that improve stakeholder data literacy and support growth decisions.

Analyze financial data and payment flows, assess data quality and reconciliation accuracy, build production tooling and dashboards, automate compliance reporting, analyze costs, and collaborate with engineering, product, and finance stakeholders. Present findings, participate in technical reviews, and communicate project progress while learning unfamiliar systems and solving operational problems.

Partner with APAC sales teams and senior executives on deal pricing, approvals, escalations, margin guidance, commercial negotiations, and financial recommendations. Develop pricing frameworks, benchmarks, and processes; identify commercial uplift opportunities; and contribute to analytical work that supports Stripe’s pricing philosophy. The role requires financial modeling, strong communication, stakeholder influence, comfort with ambiguity, and experience using LLMs and AI agents to automate research and analysis.

Provide technical product support to Mandarin-speaking users by troubleshooting complex issues through email and phone, using SQL and APIs to analyze data and diagnose problems. Coordinate with Engineering, Product, and Operations teams, lead support process improvements, create self-service documentation, and manage cross-functional initiatives that improve CSAT, contact rates, SLA compliance, and platform reliability.

Build and operate reliable payment integrations and systems at Stripe. Collaborate with engineers and stakeholders on technical projects, participate in code reviews and design discussions, improve system scalability and resilience, and develop tooling, data, and process solutions. The role offers mentorship while developing project ownership, technical leadership, production-system management, and effective communication skills.

Investigate payment system issues using code, SQL, logs, and data pipelines; build and ship production automation and tooling that improve reliability and financial data quality. Participate in code reviews and design discussions, collaborate with engineers and stakeholders, and develop durable solutions for Stripe’s payment operations.

Provide technical support to B2B customers using Metronome, troubleshoot API and integration issues, diagnose escalations with observability tools, develop internal automation, create documentation, and share product feedback with engineering and product teams.

Own end-to-end marketing operations for APAC in-person and online events, including campaign intake, audience segmentation, registration, email execution, attendance tracking, lead scoring, routing, nurture, and sales handoff. Analyze campaign, engagement, and pipeline performance while maintaining data quality, privacy, consent, and governance standards. Partner across Field Marketing, Demand Generation, Marketing Technology, Sales, and offshore teams to manage timelines, risks, dependencies, and scalable operating procedures.

Own the full commercial cycle for Stripe’s FX Acquiring, Multicurrency Settlement, and Currency Conversion products. Prospect, structure, negotiate, and close complex deals with global merchants and platforms while engaging CFO, treasury, and engineering stakeholders. Act as an FX product specialist for account executives, develop go-to-market strategies and sales playbooks, support merchant activation, and provide market feedback to product teams.

Manage APAC sales programs and plays to generate and accelerate pipeline. Partner with sales leaders and cross-functional teams to develop scalable programs, standardize processes, optimize GTM alignment, analyze pipeline performance, improve sales velocity, and track program impact. The role requires executive communication, CRM expertise, strong spreadsheet skills, stakeholder influence, and the ability to operate pragmatically in an ambiguous, fast-paced environment.

Own full-cycle recruiting for Risk, Partnerships, and Operations roles across APAC. Partner with senior leaders on hiring strategy, talent-market insights, sourcing, candidate engagement, and workforce planning. Build pipelines for specialized and senior positions, use recruiting data to track outcomes, improve processes, and coordinate with compensation, people operations, benefits, onboarding, and legal teams. Apply structured hiring practices while testing AI-first sourcing strategies and new recruiting tools.

Lead end-to-end onboarding and implementation for mid-market and enterprise Stripe customers across Southeast Asia and Greater China. Responsibilities include designing integration architecture, managing change strategies and timelines, coordinating Sales, Technical Services, Product, and Engineering teams, educating customers, and improving implementation processes. The role requires strong project management, technical communication, solution design, and customer relationship skills.

Software Engineering Interns build and ship production software across Stripe’s technology stack. They participate in technical design, code reviews, team discussions, and cross-functional collaboration while solving impactful problems in payments, fraud, risk, and user-facing products. Interns learn unfamiliar systems, use AI tooling responsibly, communicate progress, and incorporate feedback from mentors and stakeholders.

Qualify marketing-generated and outbound leads across the Greater China region, conduct prospect research, create outreach materials, make cold calls, uncover customer needs, schedule meetings, and hand qualified opportunities to sales representatives. Maintain accurate CRM records, meet service-level agreements, support reporting, execute marketing-created sales plays, and provide feedback to improve targeting and messaging. The role requires professional fluency in Mandarin Chinese and English and in-office work three days per week in Singapore.

Leads enterprise sales growth across Greater China by recruiting, coaching, and managing Account Executives; setting team strategy and performance goals; driving revenue and new customer acquisition; developing executive customer relationships; supporting consultative solution sales; and collaborating cross-functionally on products and market awareness.

Lead Stripe’s Payments Performance Strategists across Southeast Asia and Greater China. Build and scale the regional team, establish its strategy and consultative approach, coach employees, and partner with sales, customer success, product, R&D, and leadership. Advise strategic customers on payment optimization, conversion, fraud, costs, and cross-border flows; support product adoption, go-to-market initiatives, training, executive briefings, and customer engagement. Help improve Stripe products and strengthen its reputation within the payments industry.