Role Purpose
The Growth Hacks & Operations role is a hands-on execution role responsible for rapidly deploying, optimizing, and scaling growth initiatives across digital channels and customer touchpoints. This role focuses on turning ideas into action—owning growth tools, workflows, experiments, partners onboarding and operational execution to drive measurable business impact.
Key Responsibilities
Growth Execution & Optimization
Execute growth initiatives across acquisition, onboarding, engagement, and retention journeys
Launch and optimize campaigns, journeys, and in-product growth tactics in partnership with Marketing and Product teams
Continuously test messaging, channels, offers, and user flows to improve conversion and engagement
Identify quick-win growth opportunities and implement them with speed
Experimentation Operations
Operationalize A/B tests and pilots across web, app, CRM, and digital platforms
Manage experiment setup, tracking, QA, and post-test analysis
Ensure clean execution and reliable data collection for all growth experiments
Maintain experiment logs, learnings, and performance benchmarks
Tools, Platforms & Automation
Own day-to-day operations of growth and martech tools (CRM, CDP, marketing automation, experimentation platforms)
Build and maintain automated workflows, triggers, and journeys to support growth programs
Partner with Data and Engineering teams to improve tracking, tagging, and data quality
Identify opportunities to automate manual processes and improve execution efficiency
Cross-Functional Collaboration
Work closely with Marketing, Product, Revenue and Regional teams to execute growth initiatives
Translate growth strategies into clear operational plans and tasks
Support regional rollouts of growth programs with playbooks and operational guidance
Performance Tracking & Reporting
Monitor growth KPIs and campaign performance on an ongoing basis
Surface insights, anomalies, and optimization opportunities quickly
Provide clear and actionable performance updates to growth stakeholders
Key Skills & Experience
- 3–7 years of experience in growth operations, digital marketing operations, or lifecycle operations
- Strong execution experience with CRM, marketing automation, and experimentation tools
- Data-literate with the ability to interpret dashboards and performance metrics
- Comfortable working in fast-paced, test-and-learn environments
- Strong attention to detail, operational rigor, and follow-through
- Experience in healthcare, med-tech, or regulated industries is a plus
- Success Measures
- Speed and quality of growth experiment execution
- Improvement in conversion, engagement, and retention metrics
- Reliability and scalability of growth operations and workflows
- Adoption and effectiveness of automated growth programs
#LI-APAC
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
