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Reporting to the Manager, Renewal Management – APJ, your main objective is to drive all software maintenance and subscription renewals sales. You will be working in close partnership with various internal teams and/or Channel Partners to identify the list of projects that will expire in the upcoming months and start the process to renew them.
Manages a regional territory and supports both direct customers and partner-led accounts.
Contributes to a 6-month rolling forecast by leveraging account-level insights, historical trends, and ecosystem data to anticipate churn and guide business decisions
Negotiates effectively with customers and partners to minimize discounts and eliminate free-of-charge requests.
Works cross-functionally with Sales, Customer Success, and Analytics to mitigate risk, influence retention, and drive proactive renewal outcomes
Leads account planning sessions for mid and large accounts with internal teams and ecosystem partners.
Owns the full software subscription renewal cycle — from proactive follow-up and quoting to execution — ensuring target achievement while identifying upsell opportunities
Understands how the role contributes to company metrics, reporting, and business goals.
Engages directly with customers to build trusted relationships and effectively communicate the value of CyberArk support and continuous renewal
Maintains high data integrity while managing a large volume of transactions
Work on complex renewals deals involving multiple contracts, co-terming, cross-region elements
Thrives in environments that require manual processes and reconciliation of data across multiple systems.
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QualificationsIdeally 6+ years of renewals experience in Enterprise Software space for the ASEAN region
Experience managing renewals in a Saas environment
Prior experience of managing volume and working with in-country channel partners for ASEAN countries
Discipline in managing time and monitoring results
Proven track record of success in inside sales
Knowledge of CRM software (preferably Salesforce)
Ability to multi-task and prioritize while achieving sales quota
Works well in a matrix organization
High Energy, Self-Motivated and persistent
Creative problem-solving, strong interpersonal skills and willingness to take the initiative
Excellent written and phone communications skills while leveraging IT and communication tools
