Doodle Labs is a fast-growing robotics and defense technology company operating across the US and Singapore. Our products power mission-critical systems in unmanned platforms and tactical networks worldwide. As we scale rapidly, quality must evolve from reactive control to strategic enablement.
The RoleYou will architect, implement, and scale a company-wide Quality Management System that enables rapid growth without compromising reliability, compliance, or customer trust.
Major Performance Objectives (First 6–12 Months)1. Architect and Implement a Scalable Quality Management System (First 90 Days)• Within 30 days, conduct a full audit of current QA practices across HW, SW, CM, NPI, and customer support.
• Within 60 days, deliver a documented QA strategy aligned with executive leadership, defining governance, KPIs, and process ownership.
• Within 90 days, implement the core QMS framework including documented procedures, audit cadence, escalation protocols, and measurable quality metrics.
Success Measure: Executive-approved QA roadmap implemented and operational across SG and US teams.
2. Build and Lead a High-Performance Quality Team (First 6 Months)• Assess capabilities of current QA personnel within 45 days.
• Redefine roles and responsibilities to support strategic QA ownership.
• Establish clear KPIs for each QA team member tied to defect reduction, audit readiness, and process compliance.
• Develop hiring plan if required to close capability gaps.
Success Measure: QA team operating with defined ownership, weekly reporting cadence, and measurable performance improvements.
3. Reduce Customer RMAs and Field Quality Escapes (Within 6–9 Months)• Analyze historical RMAs and identify root cause trends.
• Implement structured CAPA process and cross-functional corrective action workflows.
• Establish CM quality oversight processes and measurable acceptance criteria.
• Implement failure analysis reporting loop into Engineering and NPI.
Success Measure: Measurable reduction in RMA rate, improved first-pass yield at CM, and reduced defect escape rate to customers.
4. Establish Software Quality & Release Governance (First 6 Months)• Implement structured software QA process integrated into SDLC.
• Introduce release gates and quality metrics for firmware and system releases.
• Ensure cybersecurity and compliance considerations are embedded in QA reviews.
Success Measure: Formalized release approval framework and reduced post-release defect leakage.
5. Prepare Organization for Certification Readiness (6–12 Months)• Evaluate feasibility and roadmap toward ISO9001 or relevant defense certifications.
• Identify process gaps preventing certification readiness.
• Implement documentation, audit practices, and internal controls required for compliance.
Success Measure: Organization audit-ready with defined certification roadmap.
6. Make Quality an Enabler — Not a Bottleneck• Partner with HW, SW, NPI, Sales, and Customer Support teams to embed quality early in design.
• Ensure QA accelerates issue resolution rather than delays delivery.
• Present weekly/monthly quality dashboards to executive leadership.
Success Measure: Quality viewed by leadership and engineering as a strategic partner.
Why This Role is Compelling• Build Quality from foundation to enterprise-grade system.
• Direct influence on executive decisions.
• Own QA strategy across global teams.
• Opportunity to scale into Director / Head of Quality.
Top Skills
Doodle Labs Singapore, Singapore, SGP Office
Doodle Labs Singapore Office Office
601 MacPherson Road Grantral Complex, Suite 07-15 Singapore , Singapore, Singapore, 368242
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