QA and Technical Support Specialist

Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments. This role will be under Retail Pro is a leading global retail management software platform, empowering retailers worldwide with comprehensive point-of-sale and retail operations solutions. Our APAC operations manage complex, enterprise-scale deployments for premier international brands, requiring exceptional project coordination and execution excellence.

We are seeking a detail-oriented QA and Technical Support Specialist to ensure the highest quality standards for Retail Pro deployments across the APAC region. This role combines hands-on quality assurance testing, technical support, and coordination with business partners to deliver flawless implementations for enterprise retail clients.

Your Key Responsibilities Will Include:

APAC Project QA (Priority Focus)

• Lead quality assurance activities for POS deployment and rollout phases across APAC projects
• Develop and execute comprehensive test plans covering functional, regression, integration, and user acceptance testing
• Identify, document, and track defects through resolution, validating fixes and performing re-tests to ensure quality standards
• Coordinate testing schedules aligned with project timelines and deployment milestones
• Ensure deliverables meet defined QA standards and client expectations

QA Coordination for APAC Business Partners

• Act as QA liaison for regional business partners, providing guidance, standards, and best practices
• Review and validate partner testing procedures and results to ensure consistency across implementations
• Coordinate UAT activities with partner technical teams and facilitate knowledge sharing on QA methodologies
• Deliver training sessions to strengthen partner QA capabilities and maintain alignment with regional standards

Technical Support

• Provide technical assistance and troubleshooting during testing and deployment phases
• Respond to inquiries from implementation teams and business partners, diagnosing and resolving issues
• Document technical problems, workarounds, and resolutions, escalating critical issues with detailed reproduction steps
• Support go-live activities and post-deployment stabilization to ensure smooth transitions

Global Product QA

• Contribute to global QA testing cycles, including regression testing and validation of new features and enhancements
• Provide feedback on product usability and functionality from an APAC perspective

Integration and Plug-in QA

• Test integrations between core retail systems and third-party applications
• Validate plug-in functionality, compatibility, and data accuracy
• Document integration requirements, test scenarios, and performance assessments

Technical Assistance for APAC Projects

• Support project teams with technical expertise throughout the implementation lifecycle
• Assist with environment setup, configuration, and troubleshooting
• Provide guidance on best practices for deployments and participate in technical review meetings

What Makes You a Great Fit:

• 3+ years in software quality assurance, with a focus on enterprise applications and POS/retail systems
• Proven track record of ensuring quality in enterprise-level projects and product releases
• Skilled in coordinating testing activities across multiple teams and vendors
• Proficient in functional, regression, integration, and UAT testing methodologies
• Experienced in creating test plans, test cases, and test scripts
• Skilled in defect tracking using tools such as JIRA and Azure DevOps
• Strong troubleshooting and analytical problem-solving abilities
• Excellent technical documentation and issue reporting skills
• Proficient in project management and collaboration tools (JIRA, Azure DevOps, MS Teams, Slack, Confluence)
• Strong Microsoft Office skills (Excel, PowerPoint, Word)
• Experienced in documentation and reporting tools
• Professional English proficiency
• Additional APAC languages (Mandarin, Japanese, Korean) preferred for regional coordination

Preferred Qualifications:

• Bachelor’s degree in Computer Science, IT, or related field
• Experience with retail management platforms such as Retail Pro Prism
• Familiarity with SQL for data validation and queries
• Exposure to test automation tools and frameworks
• ISTQB or similar QA certification
• Experience working with distributed teams across multiple time zones
• Knowledge of Agile/Scrum methodologies
• Understanding of payment systems and POS hardware

Why Join Nayax:

• Take ownership of your work and make a real impact on our customers — your QA work directly determines the quality and reliability of enterprise retail deployments for premier international brands across the APAC region.
• Join a fast-growing global fintech company that values innovation, teamwork, and exceeding customer expectations — with 1,200+ employees across 12 offices and operations in 120+ countries, Nayax is a NASDAQ-listed company at the forefront of global retail and payments technology.
• Broad scope, real variety — this role spans project QA, partner coordination, technical support, and global product testing, giving you end-to-end exposure across the full implementation lifecycle.
• Work across a dynamic, multicultural region — collaborate with teams and business partners across APAC markets, contributing to complex, enterprise-scale deployments with global impact.
• Grow your career in a company that invests in its people — at Nayax, we support continuous learning and give our team the tools and autonomy to do their best work.