Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments. This role will be under Retail Pro is a leading global retail management software platform, empowering retailers worldwide with comprehensive point-of-sale and retail operations solutions. Our APAC operations manage complex, enterprise-scale deployments for premier international brands, requiring exceptional project coordination and execution excellence.
We are seeking a detail-oriented QA and Technical Support Specialist to ensure the highest quality standards for Retail Pro deployments across the APAC region. This role combines hands-on quality assurance testing, technical support, and coordination with business partners to deliver flawless implementations for enterprise retail clients.
Your Key Responsibilities Will Include:
APAC Project QA (Priority Focus)
- Lead quality assurance activities for POS deployment and rollout phases across APAC projects
- Develop and execute comprehensive test plans covering functional, regression, integration, and user acceptance testing
- Identify, document, and track defects through resolution, validating fixes and performing re-tests to ensure quality standards
- Coordinate testing schedules aligned with project timelines and deployment milestones
- Ensure deliverables meet defined QA standards and client expectations
QA Coordination for APAC Business Partners
- Act as QA liaison for regional business partners, providing guidance, standards, and best practices
- Review and validate partner testing procedures and results to ensure consistency across implementations
- Coordinate UAT activities with partner technical teams and facilitate knowledge sharing on QA methodologies
- Deliver training sessions to strengthen partner QA capabilities and maintain alignment with regional standards
Technical Support
- Provide technical assistance and troubleshooting during testing and deployment phases
- Respond to inquiries from implementation teams and business partners, diagnosing and resolving issues
- Document technical problems, workarounds, and resolutions, escalating critical issues with detailed reproduction steps
- Support go-live activities and post-deployment stabilization to ensure smooth transitions
Global Product QA
- Contribute to global QA testing cycles, including regression testing and validation of new features and enhancements
- Provide feedback on product usability and functionality from an APAC perspective
Integration and Plug-in QA
- Test integrations between core retail systems and third-party applications
- Validate plug-in functionality, compatibility, and data accuracy
- Document integration requirements, test scenarios, and performance assessments
Technical Assistance for APAC Projects
- Support project teams with technical expertise throughout the implementation lifecycle
- Assist with environment setup, configuration, and troubleshooting
- Provide guidance on best practices for deployments and participate in technical review meetings
What Makes You a Great Fit:
- 3+ years in software quality assurance, with a focus on enterprise applications and POS/retail systems
- Proven track record of ensuring quality in enterprise-level projects and product releases
- Skilled in coordinating testing activities across multiple teams and vendors
Technical Skills
- Proficient in functional, regression, integration, and UAT testing methodologies
- Experienced in creating test plans, test cases, and test scripts
- Skilled in defect tracking using tools such as JIRA and Azure DevOps
- Strong troubleshooting and analytical problem-solving abilities
- Excellent technical documentation and issue reporting skills
Tools & Systems
- Proficient in project management and collaboration tools (JIRA, Azure DevOps, MS Teams, Slack, Confluence)
- Strong Microsoft Office skills (Excel, PowerPoint, Word)
- Experienced in documentation and reporting tools
Languages
- Professional English proficiency
- Additional APAC languages (Mandarin, Japanese, Korean) preferred for regional coordination
Preferred Qualifications
- Bachelor’s degree in Computer Science, IT, or related field
- Experience with retail management platforms such as Retail Pro Prism
- Familiarity with SQL for data validation and queries
- Exposure to test automation tools and frameworks
- ISTQB or similar QA certification
- Experience working with distributed teams across multiple time zones
- Knowledge of Agile/Scrum methodologies
- Understanding of payment systems and POS hardware
