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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About the Role
The PS Platform Project (Project Bamboo) Lead will drive the global transformation of Portfolio Services, integrating Transaction Management and Consulting into a unified, scalable global delivery model. This role will focus on aligning products, processes, and practices across regions, establishing new operational and engagement frameworks and
ensuring a smooth transition of activity to offshore and nearshore hubs.
The role requires a strategic leader capable of navigating complex stakeholder environments, driving operational excellence, and embedding a culture of innovation and continuous improvement across the PS platform. It is a transformation leadership role and success will depend on stakeholder engagement, collaboration, and strategic problem solving.
Key Responsibilities
Programme Leadership and Transformation
Work closely and in partnership with the Analytics Services Delivery team and Operations team to drive the creation of a global PS Platform servicing Transaction Management and Consulting Business Line teams.
Lead the integration of existing PS Platform teams, mapping and aligning products, processes, templates, and best practices across Transaction Management and Consulting teams.
Identify onshore activity that should transition into the Platform through detailed analysis of existing activity and skills within current teams.
Develop and implement a standardised engagement and charging model for global Platform services.
Embed activity into the existing Analytics Services management structure and support with a growth aligned hiring plan for Platform hubs across nearshore and offshore locations.
Support a geographic coverage model to balance workload across regions, service types, and account maturity levels.
Define and operationalise standardised service delivery models covering request prioritisation, pipeline management, and customisation.
Establish performance frameworks measuring benefit, client satisfaction, resource forecasting, and delivery efficiency.
Develop and implement learning and development programmes to upskill and onboard staff in line with new platform capabilities.
Build an innovation pipeline in collaboration with Advanced Analytics and the Technology Platform team, focusing on automation, artificial intelligence, and cross business product development.
Operational Support
Work closely with the operational team to provide strategic oversight and guidance to the India CoE, ensuring optimum delivery and resource utilisation.
Manage complex delivery escalations, track work in progress, and resolve executive level roadblocks.
Oversee pipeline prioritisation and governance for high impact or urgent client requests.
Conduct regular delivery reviews, feedback sessions, and lessons learned analyses to drive continual improvement.
Stakeholder and Relationship Management
Engage and manage relationships with global and regional leadership across Transaction Management, Consulting, and the business support teams.
Represent the PS Platform in global and regional forums, communicating progress, key achievements, and innovation outcomes.
Partner with business lines to extend CoE adoption, pursue new offshoring and automation opportunities, and promote collaboration across business lines.
Identify new service and product opportunities based on client needs, market trends, and technology advancements.
Qualifications and Experience
At least ten years of experience in business transformation, consulting, operations, or strategic enablement within a global matrixed organisation.
Proven track record leading large scale integration, process harmonisation, or platform transformation programmes.
Strong stakeholder management experience with the ability to influence senior leaders and balance multiple regional priorities.
Deep understanding of shared services, offshoring, or managed service delivery models in a professional services or real estate context.
Excellent analytical and commercial acumen with the ability to design engagement and pricing models.
Demonstrated experience driving performance improvement through metrics, automation, and workforce planning.
Strong communication and facilitation skills with the ability to lead cross functional initiatives.
Bachelor’s degree required; Master’s degree in Business, Operations, or a related field preferred.
Location:
On-site –SingaporeIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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