Project Manager (Program Operations)

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Role Summary:

As a Project Manager (Program Operations), you will manage a high-impact regional programme, serving as the central point of contact for participants and partners. This role requires a self-starter to lead execution, stakeholder management, and operational planning for major tentpole events.

Role: 

• Act as the primary Program point of contact for all external Contractors, overseeing the successful execution of their respective Statements of Work.
• Serve as the central coordination point between all Contractors to ensure a seamless experience for Program Participants and Industry Partners throughout the Program Lifecycle.
• Manage the Program Participants recruitment timeline, comprehensive training curriculum, and all ongoing communications with partners.
• Serve as the crucial bridge to the internal central team, providing status updates, managing escalations, and ensuring smooth handling of all Industry Partner relationships.
• Liaise with the Operations team to secure and manage AI program plan vouchers for all 500 Participants.
• Own the onboarding of approximately 170 Industry Partners to the Program, managing all partner communication, including monthly update newsletters and "what to expect" guides for mentors.
• Own all Participant communications through RSVP to ensure participants receive clear, timely information about the boot camp, timelines, AI program plan voucher, and challenge details.
• Manage the operational planning and flawless execution of the program's key tentpole events: Launch, Bootcamp, and Grand Finale.
• Coordinate with all Contractors to ensure their specific responsibilities are fully integrated and flawlessly executed for all key tentpole moments.
• Work with the program lead to provide assets and report to internal stakeholders.
• Support the creation of the post-program "AI Report" by collating program outputs and success stories from Participants and Partners.

You:

• BA/BS degree or equivalent experience
• 6+ years of relevant experience in project management, program operations, or a similar logistics-focused role.
• Proven ability to manage complex projects, timelines, and budgets, demonstrating a strong ability to drive multiple moving pieces to completion.
• A highly efficient individual with exceptional organisational skills and strong problem-solving capabilities.
• An avid communicator with a proven ability to manage and influence diverse internal and external stakeholders, including contractors and industry partners.
• Experience in planning and managing the flawless execution of live events and large-scale programs.
• Demonstrated ability to work autonomously, take initiative, and troubleshoot problems effectively.

• Exceptional verbal and written English communication and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Contract type: 12 months fixed-term contract from January 2026

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.