About Signify
Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.
More about the role
Job Summary
Leads the order management process to ensure efficiency and accuracy in order fulfillment across multiple channels. Drives the digitalization of processes to improve service quality and operational performance.
Key Areas of Responsibility
Own and lead end‑to‑end project and demand forecasting across SEA & FE, including baseline, enriched, and large project / MTO forecasts, ensuring a single, aligned regional demand signal.
Lead and govern project pipeline‑based forecasting by integrating sales pipelines, key account insights, and market intelligence to drive reliable revenue and supply outcomes.
Act as the regional functional lead for Project Forecasting Specialists across SEA & FE, providing direction, coaching, prioritization, and performance management.
Drive regional S&OP / IBP alignment for project‑driven businesses, ensuring demand plans are fully aligned with financial targets (ROFO), capacity, and execution constraints.
Own and continuously improve forecast quality KPIs (Forecast Accuracy, Bias, Project hit rate) and institutionalize strong PDCA disciplines across markets.
Lead order management operations for SEA & FE across all Go‑To‑Market channels, ensuring timely, accurate, and compliant order fulfillment.
Manage and develop the regional Order Desk organization, ensuring smooth order capture, clear ownership, standardized interfaces, and strong customer experience.
Drive digitalization and automation of order management processes, collaborating closely with customers and internal teams to improve speed, accuracy, and scalability.
Own Finished Goods inventory (WOCA) and overall inventory health for the region, proactively managing slow‑moving, excess, and obsolescence risks through better forecasting and order discipline.
Provide strategic input and prioritization for the IT and digital enhancements roadmap supporting forecasting, order management, and commercial operations capabilities.
Build and scale order desk and sales automation capabilities to enable sustainable growth, productivity improvements, and cost efficiency across the region.
Critical Experiences
- Education: Bachelor’s or Master’s degree in Business Administration, Sales Management, or a related field with an emphasis on commercial operations and process optimization.
- Experience: A minimum of 10 years of professional experience in sales operations, demand planning, order management, or commercial operations, with a demonstrated ability to lead and deliver impactful results.
- Leadership: Proven track record of successfully managing diverse, cross-cultural teams across multiple countries and regions, fostering collaboration and inclusivity.
- Preferred Expertise: Regional demand planning experience is highly desirable.
- Certifications: Professional certifications in Sales Operations, Project Management (e.g., PMP), or proficiency in relevant digital tools/platforms that support sales automation and process optimization are strongly preferred.
Everything we’ll do for you
You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
Come join us, and together we can light up the future.
