Oversee customer programs and production planning to ensure on-time delivery. Manage demand forecasts, material availability, production schedules, backlog prioritization, and program milestones. Coordinate cross-functionally with Manufacturing, Procurement, Logistics, Engineering, and Customer Service. Prepare reports, analyze operational data, identify risks and bottlenecks, support forecasting and mitigation planning, and drive continuous improvement.
The Senior Production Planner is responsible for overseeing customer program, production planning, and operational coordination to ensure on-time delivery and customer satisfaction. This role works closely with cross-functional teams including Manufacturing, Procurement, Logistics, Engineering, and Customer Service to manage demand forecasts, material availability, production schedules, and project execution.
Responsibilities
Customer Management
- Establish and maintain strong relationships with customers to understand their requirements and expectations.
- Support daily operations and shipment activities to ensure high customer satisfaction.
- Coordinate with cross-functional teams to meet delivery commitments, inventory targets, and customer scorecard requirements.
- Monitor program milestones, risks, and project timelines to ensure successful execution.
- Manage customer backlog, prioritize requirements, and identify potential business opportunities.
- Prepare reports and analysis for management review on program status and operational performance.
Customer Management
- Establish and maintain strong relationships with customers to understand their requirements and expectations.
- Support daily operations and shipment activities to ensure high customer satisfaction.
- Coordinate with cross-functional teams to meet delivery commitments, inventory targets, and customer scorecard requirements.
- Monitor program milestones, risks, and project timelines to ensure successful execution.
- Manage customer backlog, prioritize requirements, and identify potential business opportunities.
- Prepare reports and analysis for management review on program status and operational performance.
Operational Excellence & Reporting
- Analyze operational data to support decision-making and continuous improvement initiatives.
- Prepare production and planning reports, highlighting risks, bottlenecks, and improvement opportunities.
- Support management with forecasting, risk assessment, and mitigation planning.
- Perform other duties and projects as assigned.
Requirements
- Possess 10+ years of relevant experience in program management, production planning, supply chain, or manufacturing operations.
- Perform effectively in a multitasking environment under pressure.
- Possess strong communication and presentation skills.
- Proven ability to manage customer requirements, delivery commitments, and cross-functional coordination.
- Good understanding of BOM, ECO processes, and demand forecasting.
- Certified Project Management Professional (PMP) certification is a plus.
- Proficiency in basic reporting tools such as PowerPoint, Excel, and Macros.
- Knowledgeable in MRP, Oracle, and Agile systems
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