Principal Enterprise Architect, Korea

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

ServiceNow is seeking an Enterprise Architect to join our Korea team. The Enterprise Architecture Team is part of our pre-sales organisation focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the "platform of platforms" vision. 

Based in Korea, you will engage with enterprise customers across industries, acting as a technical leader for their most complex solutions. You will leverage best practices and industry standards to build customer trust and architect best-in-class solutions; communicating at all levels up to and including CIO/CTO. You will be fluent in the Korean enterprise technology landscape and comfortable engaging in both Korean and English with local customers, partners, and the wider ServiceNow global team. 

What You Get to Do 

Korea Market Engagement 

• Engage with enterprise customers across Korea's key industries to identify pain points and opportunities to deliver value, translating business challenges into solutions from ServiceNow 

• Navigate the Korean enterprise IT landscape, including familiarity with major local system integrators (Samsung SDS, LG CNS, SK C&C), cloud providers, and the broader Korean partner ecosystem 

• Build and maintain executive relationships across Korea's largest enterprises, positioning ServiceNow as the platform of choice for digital transformation 

• Partner with local account teams and ServiceNow's Korea partner community to accelerate deals and deliver credible solution architectures tailored to the Korean market 

• Represent the voice of the Korean market internally, contributing local insight to ServiceNow's regional go-to-market and product strategy 

Architecture Leadership 

• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow 

• Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work 

• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry-specific solutions 

• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organisation, seamlessly integrating into their current and future technology landscape 

• Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels 

• Work with architecture development methods, modelling approaches and architecture patterns for integration 

• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey 

• Provide thought leadership and collaborate with internal ServiceNow business units 

• Identify, lead and contribute to the creation of best practices, white papers, workshops, etc. 

Customer Workshops & Enablement 

• Lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners in Korea 

• Elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model 

• Create and communicate high-level architectures and strategies, both written and verbal, to audiences up to and including CIO/CTO level

 To be successful in this role you have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry 

• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals 

• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills 

• An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas 

• Willingness to jump in and roll up their sleeves alongside customers, colleagues and partners to get things done faster and better 

• 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role 

• A track record of success in using Human Centred Design techniques to explore the customers; current reality and set a vision for the future 

• Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms 

• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment 

• Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc. 

• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation 

• Experience and understanding of multiple technical domains; application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc. 

• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions 

• Experience presenting architecture concepts, designs, and goals to technology leaders and partners 

• Fluency in Korean and English, with the ability to engage at executive level in both languages 

• Familiarity with the Korean enterprise IT ecosystem, including major local system integrators, cloud providers, and regulatory considerations relevant to enterprise platform adoption 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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