Jobs at ServiceNow

Own technical advisory relationships across technology partners (ISVs, strategic partners, hyperscalers). Drive architecture, co-innovation, integration patterns, Store/marketplace readiness, and joint GTM. Enable cloud-native reference architectures, AI embedding, and partner certification while representing partner needs to product and engineering teams.

Lead Sales Operations for Asia and Korea, driving regional growth strategies, forecast accuracy, pipeline governance, territory and quota planning, cross-functional planning with Finance/HR/GTM, and delivering executive-level insights to enable scalable, predictable revenue.

Lead and scale a regional Partner Technology Acceleration team for Asia and Korea, guiding partner-facing solution architects in pre-sales activities (technical discovery, POCs, architecture validation) and AI-first co-innovation. Build reference architectures and accelerators, develop partner capabilities and C-suite relationships, drive partner-sourced revenue, and manage hiring, budgets, performance, and cross-functional alignment to establish regional center of excellence.

Lead a quota-carrying Renewals Sales team across ASEAN, Korea, and India to drive retention and growth. Own end-to-end renewal cycles, risk mitigation, forecasting, cross-functional orchestration, upsell identification, and negotiation. Mentor team, deliver regional retention metrics (GRR, NRR), and implement renewal playbooks and performance reporting.

Lead pre-sales solution consulting for Singapore government agencies: design and deliver tailored demos, PoCs, and architectures on the ServiceNow platform. Serve as primary technical contact across sales cycles, navigate public-sector compliance and procurement, and contribute to team capability-building and GTM strategy.

Lead and scale a regional team to drive ServiceNow's largest APJ strategic deals (> $5M NNACV, $25M+ total), acting as executive deal lead: shape demand, craft commercial models, negotiate complex multi-product agreements, align cross-functional stakeholders, and codify repeatable large-deal playbooks.

Lead platform strategy and governance for ServiceNow at enterprise scale. Define standards, guide architecture and integrations, run governance forums, mitigate scalability and technical debt risks, and advise executives and product teams to ensure consistent, sustainable platform adoption.

Drive new business and expansion in public sector accounts by developing strategic account plans, building C‑level relationships, navigating government procurement, leading complex multi‑stakeholder sales cycles, positioning ServiceNow workflow and AI solutions, orchestrating cross‑functional teams, maintaining pipeline and forecasts, and consistently achieving revenue targets.

Lead APAC deal desk operations for Services and Subscription transactions. Manage end-to-end deal structuring, approvals, margin analysis, and documentation. Partner with sales, finance, legal, and regional leaders to accelerate deal velocity, support complex negotiations, and standardize playbooks, approval matrices, and escalation processes. Analyze deal trends and drive process and tool improvements.

Grow and manage ServiceNow reseller channel in Indonesia: recruit, onboard, enable and incentivize partners, drive joint sales from discovery to close, coordinate internal resources, run partner marketing and training, monitor partner performance, and maintain weekly onsite partner presence.