Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step.
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See yourself at Twilio
Join the team as Twilio’s next Presales Architect, Product Specialist 5 (Email, Messaging)
About the job
This position is needed to partner closely with sales, solutions engineering, and enterprise strategists to consult on complex, multi-product opportunities. You will scope, design, and validate how complex multi-product solutions fit into the client’s ecosystem and help paint the long-term Twilio vision for our customers. You will be a critical partner cross-functionally, working with product, engineering, and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy.
Responsibilities
In this role, you’ll:
- Act as a subject-matter expert for Twilio Messaging, advising customers on Email, SMS, WhatsApp, RCS and related capabilities, while supporting internal teams with product knowledge, enablement, and solution strategy.
- Design and validate scalable, secure, multi-product messaging architectures aligned to customer ecosystems and long-term Twilio adoption.
- Lead deep technical discussions with customers covering APIs, webhooks, event-driven patterns, and integration best practices.
- Advise on deliverability, sender strategy, throughput, fallback logic, and failure handling across messaging channels.
- Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and secure the technical win in complex sales cycles.
- Capture and share customer patterns, technical gaps, and emerging needs with Product and GTM teams to influence strategy and roadmap.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- Strong experience with email platforms (e.g. Sendgrid) and related email concepts.
- Experience leading pre-sales or solution architecture engagements, including scoping, design, and technical validation.
- Strong background in API-based, event-driven systems, with hands-on experience using REST APIs and webhooks.
- Demonstrated expertise in messaging platforms, including throughput management, retry strategies, and deliverability optimisation.
- Ability to communicate complex technical concepts clearly to technical and executive audiences.
- Strong collaboration and influencing skills across sales, engineering, and product stakeholders.
Desired:
- Experience with WhatsApp.
- Experience working in an overlay or specialist pre-sales capacity.
- Experience collaborating with Product on roadmap or positioning.
- Prior exposure to Twilio products or other CPaaS platforms.
Location
This role will be remote, and based in either Australia or Singapore.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
