The Pre-Sales Solution Expert acts as a technical business consultant to build merchants' confidence through engaging client sessions, providing custom product demos, and advising on ecommerce best solutions. They collaborate with sales teams and align with product and R&D teams to share insights and educate the sales team on technical matters.
About SHOPLINE:
SHOPLINE is Asia’s largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We’re a full-featured platform with services including online store opening, O2O solution, retail POS systems, advertising placement, business strategy consultation, marketing, and more to empower merchants to succeed in omnichannel retailing and cross-border commerce.
WHAT YOU’LL BE DOING:
- Build merchants confidence by acting as a technical business consultant in pre-sales phases
- Engaging with clients through requirements discovery and strategic consulting sessions
- Be a trusted advisor when it comes to ecommerce and provide best solution plans to our merchants
- Creating customized product demos and proof of concepts for use during on-site or virtual client demonstrations
- Becoming an expert on our product ecosystem and integrations
- Aligning with product and R&D teams on future roadmaps and sharing feedback on released features and client trends
- Mentoring and coaching the sales team on technical aspects
WHO WE ARE LOOKING FOR:
- Strong business acumen and understanding of how businesses operate; Experience in SaaS and/or ecommerce is a plus.
- Good rhetorical skills and experience in engaging with Customers.
- Solid understanding of SaaS technologies and fundamentals.
- Ability to co-own the Sales Cycle together with the Sales Team.
- Curiosity when engaging with various stakeholders and new technologies.
- Deep understanding of technical strategy as it relates to operating and growing ecommerce businesses.
- Demonstrate great solution selling - Through storytelling and solution demos, help merchants understand how we solves challenges and visualize their future with our products and solutions.
- Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on.
- Passion for technology & ecommerce; Entrepreneurship and team spirit.
Top Skills
Ecommerce
SaaS
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