Policy Administration Executive (1-year Contract), Wholesale Credit Policy

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

The Wholesale Credit Policy team is seeking a Policy Administration Executive, to support policy administration, data analytics, reporting, system-related activities and process improvement initiatives. This role will involve working closely with Policy Managers in Wholesale Credit Policy, Enterprise Risk Management teams and other relevant stakeholders to ensure timely execution of policy-related tasks, accurate maintenance of records, and effective support for the Policy Inventory, the new eGRC project and AI-enabled policy initiatives.

To excel in this role, you'll need to stay up to date with regulatory requirements and industry best practices. You'll work collaboratively with risk managers, business leaders, and other stakeholders to identify and assess risks, and develop policies that address these risks. Your ability to analyze complex information, think critically, and communicate effectively will be essential to your success.

• Support Policy Managers in data analytics to facilitate policy-related work, including exceptions tracking, trend analysis, reporting and other administrative matters.

• Administer the Core Credit Quiz for Wholesale Credit Policies, including coordinating periodic updates, maintaining quiz questions, supporting UAT and implementation with Learning and Transformation, and monitoring training records.

• Administer the delegation of limits for Credit Approving Officers and maintain the relevant repository accurately and on a timely basis.

• Support automation and streamlining initiatives to enhance policy administration, reporting and other recurring processes.

• Support new credit initiatives by assisting with data collation, documentation, stakeholder follow-ups and implementation-related activities.

• Support the Enterprise Risk Management team on the Group-wide Policy Inventory and new eGRC project, including UAT, pre- and post-system go-live activities, ongoing project support and future system enhancements.

• Support the Enterprise Risk Management team in the development and rollout of AI-driven tools relating to policy initiatives, including UAT and post-implementation activities.

• Liaise with internal stakeholders to obtain required inputs, clarify process requirements and support timely completion of assigned tasks.

• Diploma or degree in Business, Banking, Finance, Risk Management or a related discipline.

• Prior experience in banking, credit risk, policy administration, user support, system implementation or User Acceptance Testing (UAT) will be advantageous.

• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint and Microsoft Forms; familiarity with AI tools and data analytics solutions (e.g. IBM Cognos, Power Automate and Power BI) will be an advantage.

• Good written and verbal communication skills, with the ability to document information clearly and follow up effectively with internal stakeholders.

• Organised, meticulous and able to work independently while managing multiple tasks and timelines.

• Positive attitude, strong learning aptitude and willingness to take on new administrative tasks or assignments.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.