Operations Senior Analyst

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Quota & Capacity Planning team, we accelerate global ACV by delivering accurate, reliable quotas on time during both Fast Start as well as throughout the fiscal year. We operate with the guiding principles: Salesforce First, Reliability, Partnership, and Respect.

The Senior Analyst will be joining our Quota and Capacity Planning team, where they will partner with a variety of departments to support the South Asia Sales and Strategy & Operations team through the company’s annual quota planning cycle and throughout the year as the organisation changes. This position will require developing a broad understanding of many policies, processes, and technologies used to support the business.

The ideal candidate is a curious, driven, self-starter who enjoys working in dynamic, fast-paced environments and is experienced in working in conditions where priorities change rapidly and require seamless pivoting to new projects.

Responsibilities:

• Advise the South Asia strategy team as to the impact of go-to-market decisions, processes and policies on sales teams’ quotas during the company’s annual planning cycle

• Develop and own concurrent data reporting projects and models to help drive insights for the regional strategy teams, based on an intimate knowledge of the region

• Business Partner with multiple stakeholders across different countries and timezones including: Sales, Sales Strategy, Finance, Sales Compensation, and Employee Success

• Assist with project managing South Asia’s annual fiscal year quota planning process end-to-end

• Process and maintain quotas for South Asia’s sales teams and sales leaders once the annual planning cycle is completed

• Assist the Quota and Capacity Planning team in APAC quota related maintenance, tasks and projects where required

Required skills & Experience:

• Proven experience, ideally in Sales Operations, Sales Strategy, FP&A or Compensation where business analysis and insights was in the DNA

• Based in Singapore and has the ability to work both independently and with a global team.

• Comfortable with reporting to global managers and stakeholders outside Singapore

• Power-user proficiency in Google-sheets and ability to tell a story in Google-slides

• Proven analytical and problem solving skills, along with attention to detail

• Ability to establish and build close working relationships. Strong personal credibility and counselling skills.

Desired Skills & Experience:

• Experience with sales coverage models, quota setting methodologies, territory alignment and compensation policies

• Ability to succeed in a collaborative, start-up paced environment which may include extended time commitments during busy-season

• Capable to work well under deadlines and juggle multiple priorities. Strong meeting management skills.

• Experience using Anaplan, Salesforce, Tableau, Snowflake and Slack

Ideal Profile:

• Sales Strategy, FP&A or Business Operations background, analytical mind with the ability to view situations from different lenses

• Quick learner with strong-self initiative

• Team player able to work cross-functionally with diverse set of stakeholders

• Seasoned senior analyst able to easily and quickly conduct ad hoc analysis in Google sheets/ Excel in live meetings

• Able to work independently and across to multiple time zones

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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