The Operations Manager will lead the Operations team, oversee technical services, manage logistics and inventory, and drive customer satisfaction across the APAC region.
At ScentAir, we elevate experiences for diverse businesses—from hotels and airports to retail, gyms, and spas —through our innovative scent solutions. Partnering with iconic brands like Marriott, Westin Resorts, Crown Resorts, and Zara Home, we harness the power of scent to transform environments and enrich customer experiences. Join over 50,000 satisfied clients in more than 120 countries and discover how our captivating fragrances can enhance your brand.
Ready to learn more? Visit us at: https://scentair.com/
OPERATIONS MANAGER
We are seeking a dynamic Operations Manager for our Hong Kong office to lead our Operations team and orchestrate a seamless end-to-end experience - from initial pitch through delivery and post-sale support to complaint resolution - across the APAC region. Reporting to the Operations Director APAC, you will oversee technical services in Asia and manage logistics, warehousing, and inventory in Hong Kong and Japan. You will guide the Technical Services and Logistics Team to deliver outstanding customer support and drive continuous, measurable improvements aligned with our business objectives.
KEY TASKS & RESPONSIBILITIES
SKILLS & QUALIFICATIONS
ScentAir offers the right candidate a competitive salary, benefits, and career development.
Interested parties, please click "Apply Now" to send us your full resume, including your last/current salary, expected salary, and availability.
ScentAir is an Equal Opportunity Employer and commits to creating and maintaining a diverse and inclusive culture where everyone’s skills, experiences, and perspectives are recognized and valued.
All applications will be treated with the strictest confidence. The personal data provided will be used for recruitment purposes only. Only shortlisted candidates will be notified.
Ready to learn more? Visit us at: https://scentair.com/
OPERATIONS MANAGER
We are seeking a dynamic Operations Manager for our Hong Kong office to lead our Operations team and orchestrate a seamless end-to-end experience - from initial pitch through delivery and post-sale support to complaint resolution - across the APAC region. Reporting to the Operations Director APAC, you will oversee technical services in Asia and manage logistics, warehousing, and inventory in Hong Kong and Japan. You will guide the Technical Services and Logistics Team to deliver outstanding customer support and drive continuous, measurable improvements aligned with our business objectives.
KEY TASKS & RESPONSIBILITIES
- Oversee the Technical Services in APAC Region. Lead the Technical Services Team and contractors in providing excellent technical service and customer support. Setting performance goals and implementing best practices to enhance service delivery and teamwork
- Oversee the entire customer journey, in particular key accounts, ensuring a smooth transition from pitching through implementation to ongoing support
- Build and maintain strong relationships with clients, addressing their needs and ensuring their satisfaction
- Proactively implement effective complaint resolution strategies, swiftly addressing and resolving customer complaints and concerns
- Manage the Hong Kong warehouse and Japan 3PL operations, improving logistics coordination, customs declaration and inventory management while proactively planning to ensure optimal stock availability and maximizing order fulfillment
- Develop and refine operational processes and performance metrics to enhance efficiency, improve service quality, and elevate customer satisfaction
- Collaborate with Sales and Finance Teams to drive key company projects, ensuring effective communication and execution
- Support the Operations Director APAC in leading the Operations function, fostering a culture of excellence and continuous improvement
SKILLS & QUALIFICATIONS
- Bachelor's degree in Science, Mechanical Engineering, Building Services Engineering, Facilities Engineering, or a related discipline
- Minimum 10 years of relevant experience in supply chain within a multinational environment, leading teams across warehousing, logistics, and/or technical services
- Knowledge of HVAC systems is preferred but not required
- Proven track record in managing technical contractors is an advantage
- Strong leadership skill, with the ability to motivate and guide teams
- Strong problem-solving skill, excel at presenting technical solutions to internal and external stakeholders
- Strong analytical skills and experience with business performance metrics
- Strong business acumen with a growth mindset that sees challenges as learning opportunities and a willingness to adapt to industry changes
- Excellent communication and interpersonal skills
- Highly proficient in both verbal and written English and Chinese (Putonghua and Cantonese)
- Proficient in ERP systems
- Openness to conducting conference calls across different time zones.
ScentAir offers the right candidate a competitive salary, benefits, and career development.
Interested parties, please click "Apply Now" to send us your full resume, including your last/current salary, expected salary, and availability.
ScentAir is an Equal Opportunity Employer and commits to creating and maintaining a diverse and inclusive culture where everyone’s skills, experiences, and perspectives are recognized and valued.
All applications will be treated with the strictest confidence. The personal data provided will be used for recruitment purposes only. Only shortlisted candidates will be notified.
Top Skills
Erp Systems
Similar Jobs
Blockchain • Events • Cryptocurrency • Web3
The Operations Manager will oversee event operations at TOKEN2049, managing ticketing, registration, vendors, and on-site operations while ensuring a high-quality attendee experience.
Top Skills:
Data Analysis ToolsEvent Management SystemsTicketing Software
Utilities
The role involves leading automation initiatives, managing IT infrastructure projects, conducting system analysis, and driving operational improvements in a digital environment.
Top Skills:
AnsibleInfrastructure As CodePower AutomatedRobotic Process Automation (Rpa)Terraform
Utilities
The Platform Manager oversees IT systems implementation in areas such as Security, Smart Metering, and Outage Management, ensuring alignment with stakeholders and managing vendor contracts while driving cloud-native solutions and Agile methodologies.
Top Skills:
.NetAlibaba CloudAPIsJavaScriptMicroservicesAzureMs Sql ServerPostgresPowershellT-Sql
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
