Multinational Issuing Office Client Coordinator

At AIG, we are reimagining the way we help customers to manage risk. Join us as to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Multinational

AIG’s Multinational business is an exciting area that provides multinational insurance solutions for our global customers, empowering them to navigate their cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore new opportunities for customers.

How you will create an impact

Provides local technical and administrative support to Issuing Office (IO) Multinational Specialist and coordinates service requirements for the local portion of the Controlled Master Program (CMP) while managing communication and relationships with the producing office, client/broker, and Shared Services teams.

• Coordinate service requirements for local portion of CMP – both Risk Transfer and Global Fronting – for New Business and renewals requiring manuscript policies or specific service needs.
• Manage communication and relationship with Producing Offices (PO), brokers/clients and Shared Service Processing Teams in conjunction with Producing Office.
• Provide technical and administrative support to Multinational Issuing Office Specialist and Producing Offices.
• Manage incoming policy portfolios of non-strategic clients with assigned local brokers.
• Manage all aspects of local inbound multinational clients’ requests.  Meet or exceed client service expectations for assigned inbound requests.
• Be Subject Matter Expert (SME) / Knowledge Champion for one or two products within country.
• Be SME on AIG Multinational systems.
• Proactively engage with and respond to local client/broker inquiries.
• Enhance alignment with Client and Broker engagement, Underwriting, and Account Receivables stakeholders.
• Provide up to date knowledge delivery.
• Manage internal and external expectations of allocated portfolio.
• Oversight – Training & Monitoring of MN IO activities across business externally and internally.
• Ensure requested documentation is issued in required time frames.
• Report on status of accounts to local manager and Producing Office.
• Ensure administration systems are up to date.
• Ensure client/broker emails are responded to in timely fashion.
• Monitor and ensure resolution for allocated accounts with respect to accounting discrepancies, unpatched credit, and uncollected premiums.
• Ensure Production and RISO queries are answered within 48 hours of receipt.
• Ensure queries from other AIG departments are dealt with on a timely basis.
• Ensure all identified errors made on allocated account are corrected within one month of notification.
• To meet as needed with Tier 3 and 4 brokers/clients in conjunction with Producing Office or local distribution team.
• Undertake special projects allocated by more senior members of staff, ensuring such projects are completed within the allocated time frame.

What you’ll need to succeed

• Minimum 3 years insurance experience, preferably client servicing (broker or company)
• Experience of handling Multinational corporations
• Good understanding of in country Commercial Insurance
• Strong administration skills
• Computer literacy required: IT packages, MS Outlook, Excel, Word
• Strong written & verbal communication and interpersonal skills
• Ability to work on own initiative/organized
• Highly motivated and ability to work autonomously
• Good time management skills – ability to handle multiple priorities, organize work and meet deadlines
• Ability to clearly articulate ideas
• Ability to identify operational improvements and gain technical knowledge/experience to carry out those improvements
• Client focused with experience of dealing with board level representatives as well as senior colleagues
• Proven record of being a team player

#LI-RO1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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