MGR/AVP, Business Analyst – ERP System & Process Change

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

The Business Analyst – ERP System & Process Change supports the delivery, operations, and continuous improvement of the ERP System Platform across OCBC Singapore, Malaysia, Hong Kong, Macau, International Branches, and BOS entities in Singapore, Hong Kong, Malaysia, the United Kingdom, and the United Arab Emirates.

You succeed by combining analytical thinking with a collaborative mindset to deliver effective ERP and process improvements. By understanding business needs, working closely with stakeholders, and embracing automation and AI-enabled capabilities, you help enhance efficiency, strengthen controls, and improve the overall user experience across the finance ecosystem

• Support ERP System across finance workstreams such as Data Sourcing, Accounting Hub, Chart of Accounts, General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Staff Expenses, Account Reconciliation by documenting requirements, clarifying business needs, and following through on assigned action items.

• Assist in project delivery activities, including requirements gathering, fit-gap documentation, solution walkthroughs, testing preparation, change impact assessment, user readiness activities, go-live support, and post-implementation follow-up.

• Analyse current-state processes, user issues, operational pain points, and basic control gaps, and propose practical improvement ideas for review by stakeholders.

• Provide input on process flows, data requirements, system behaviour, exception handling, controls, and user adoption considerations.

• Contribute to solution playbacks, design walkthroughs, testing cycles, and business sign-off activities by reviewing assigned configurations, reports, workflows, interfaces, and process changes against agreed requirements.

• Coordinate with IT teams, implementation partners, Finance Operations, HR Division, Tax, and other business stakeholders to gather information, track issues, support change request analysis, and help ensure deliverables are aligned with business needs and group standards.

• Support testing activities including Oracle Quarterly updates for assigned scope, including preparing test scenarios and test scripts, executing UAT, logging and tracking defects, retesting, preparing evidence for business review and sign-off.

• Assist in production support by investigating functional issues with business and technology teams.

• Contribute to continuous improvement by identifying opportunities to use Oracle Fusion capabilities, automation, reporting, analytics, and AI-enabled tools to improve user experience, data quality, process efficiency, and control effectiveness.

• Degree or professional qualification in Accountancy, Business, or an equivalent discipline.

• 3 - 5 years of relevant working experience in finance operations, ERP systems, business analysis, or business process change.

• Good analytical skills with the ability to interpret information, investigate issues, document findings, and recommend practical next steps.

• Good understanding of finance processes, controls, and operational risk considerations.

• Proactive, meticulous, and able to work independently while managing competing priorities.

• Dynamic and resilient, with the ability to work effectively under pressure.

• Good interpersonal and communication skills, with the ability to work with business users, IT teams, implementation partners, and senior team members.

• Continuous improvement mindset, with interest in automation, AI-enabled capabilities, and process optimisation.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.