Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Location:
Singapore,SGPYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
The Manager, Process Support Engineering (PSE) is responsible for leading a team of Process Support Engineers in supporting customer technology adoption, process optimization, equipment qualification, and technical engagement across semiconductor manufacturing environments. This role serves as the key interface between customers and Applied Materials' Business Units, driving successful implementation of new technologies, managing technical escalations, and ensuring delivery of innovative process solutions that meet customer roadmap and manufacturing requirements.
The successful candidate will combine strong technical expertise, customer relationship management, operational leadership, and people development skills to enable customer success and support Applied Materials' business growth objectives.
Key Responsibilities
Lead a team of PSEs supporting technology adoption through tool demonstrations, on-site evaluations, Joint Development Programs (JDPs), and new tool qualifications.
Serve as the key liaison between customers and Applied Materials Business Units, ensuring timely resolution of technical issues and delivery of customer-focused solutions.
Oversee customer-facing support activities including installation, qualification, troubleshooting, maintenance, and repair of complex semiconductor equipment.
Ensure operational quality and performance of installed systems, while supporting customer training on equipment operation and maintenance.
Drive technical excellence through training, coaching, and certification of Process Support Engineers.
Manage resource planning, demand forecasting, and financial planning for engineering support activities.
Collaborate with cross-functional teams including Service, Product Business Groups, Engineering, and R&D to support customer success and business objectives.
Lead escalation management and continuous improvement initiatives to enhance process performance, productivity, and customer satisfaction.
Requirements
Bachelor's Degree in Engineering, Materials Science, Physics, Chemistry, or related technical field.
8+ years of semiconductor process, equipment, or field engineering experience, including people leadership experience.
Strong customer engagement and stakeholder management skills.
Expertise in three or more semiconductor processes across at least two technology platforms, or recognized expert-level knowledge in one technology.
Working knowledge of semiconductor process integration.
Proven problem-solving, project management, and team development capabilities.
Work Location
Applied Material's office at Upper Changi/ Tampines
Customer sites
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Relocation Eligible:
NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
