Manager, Operations Strategy

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

You are:

• A self-driven and collaborative professional

• Someone who enjoys ‘getting things done’ and finds ways to drive tangible outcomes

• Someone passionate about AI and digital solutions, and thrive on solving complex problems with innovative ideas.

• Someone who can independently lead projects from concept to execution.

• Someone who works collaboratively with people at all levels and across functions and cultures

What you will be doing:

• Stay ahead of industry trends in AI-driven Customer Supports, and lead Chatbot Development & Optimization.

• Work across functions to ensure stakeholder alignment and deliver desired outcomes

• Lead projects with clear timelines, deliverables, and measurable outcomes.

• Leverage data to monitor performance and implement improvements to enhance scalability, automation, and customer experience.

• Prepare and update materials covering project progress, highlighting progress towards goals, key risks and dependencies

• Handle special projects and ad hoc incoming requests, including deep dives on issues identified by leadership or functional teams

What you will bring:

• 3-5 years of experience, preferably with a fast growing tech startup or top-tier IT/management consulting or equivalent

• Proven track record of independently leading digitization or transformation projects.

• Exposure to chatbot platforms, AI/NLP technologies, or customer support systems (a plus).

• Strong analytical and problem-solving skills, with a data-driven mindset.

• Exceptional stakeholder management and influencing skills

• Excellent written and verbal communication and presentation skills

• Bachelor’s degree or equivalent.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. If you are approached by someone claiming to represent Airwallex, please verify with our team.