Manager, Entrepot

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

 The job responsibilities include the following:

• To oversee operations, ensuring that guest satisfaction is monitored and where appropriate, rectified throughout their experience
• Detailed knowledge of the full bar menu, and able to give comprehensive descriptions of all products
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policy
• Ensure proper scheduling of staff and administration of human resource records.
• Establish relationships with suppliers and constantly research on new suppliers to ensure competitive sourcing.
• Assist in the management and organization of inventories. Conduct of inventory spot checks where necessary.
• Display good supervisory skills with ability to assign and delegate duties among staffs
• Manage customer complaints to build brand loyalty
• Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through

Requirements

The candidate should possess the following:

• Diploma in Food and Beverage, Hotel Operations or other related fields, with at least 4 years of related and managerial experience
• Experience in Hotel F&B Operations
• Pre-opening experience for Food and Beverage outlets across various concepts and operations and possess banquet operations experience
• Experience in menu planning and menu engineering
• Excellent spoken and written English
• Strong interpersonal skills and communication skills, and experience in managing large complex teams
• Creative food and beverage professional with a can-do attitude and always keen to elevate and redefine the food and beverage offerings under his or her charge
• Confident and meticulous
• Ability to work independently and in teams
• Excellent time management and organizational skills
• Excellent analytical and mathematical skills
• Well versed in food and beverage, financial, profit and loss and reporting.
• Well versed in use of Microsoft Word, PowerPoint and Excel
• May be required to work nights, weekends, and/or holidays, depending on business requirements

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.