Assist in managing operations, guest satisfaction, staff scheduling, inventory checks, and supplier relationships while addressing customer complaints to build brand loyalty.
About Us
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.
Job Description
- To oversee operations, ensuring that guest satisfaction is monitored and where appropriate, rectified throughout their experience
- Detailed knowledge of the full bar menu, and able to give comprehensive descriptions of all products
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policy
- Ensure proper scheduling of staff and administration of human resource records.
- Establish relationships with suppliers and constantly research on new suppliers to ensure competitive sourcing.
- Assist in the management and organization of inventories. Conduct of inventory spot checks where necessary.
- Display good supervisory skills with ability to assign and delegate duties among staffs
- Manage customer complaints to build brand loyalty
- Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.
Benefits
- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences-
- Strong advocate of staff volunteerism
- Wellness programmes
Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.
CapitaLand Singapore Office
168 Robinson Road, Capital Tower, Singapore, ,, Singapore, 068912
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