Manager, Employee Relations

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Managing cases: Handle employee relations cases end to end, including disciplinary and grievance investigations, and other related matters spanning low to high-risk complexity. 

• Providing advice and guidance: Combine employment law expertise with policy knowledge to identify gaps and recommend improvements; work with legal, HR, and other stakeholders while utilising employee feedback to drive continuous improvement

• Performance and negotiated exits: Partner with managers and People Partners to support and manage low-performer cases, facilitate settlement agreements.

• Developing relationships: Build trust and confidence with both managers and employees, provide support and guidance through formal processes and build strong relationships with other stakeholders (legal/external counsel, Compliance team and people partners)

• Documentation and Case Management: Maintain high standards of case management, prepare high-quality action plans, letters of communication, and investigation reports. 

• Reporting and Data Driven Actions: Develop dashboards, analyze ER metrics to identify trends, reports insights to leadership, and implements targeted solutions through strategic action plans

• Coaching and mentoring: Coach managers through relevant procedures and help them develop their capacity to handle ER matters; develop and implement training programs for managers and employees on ER topics

• Promoting positive work environment & culture: Contribute to a positive and productive workplace by addressing issues fairly and transparently. 

• 5+ years of experience in complex employee relations case management role

• Knowledge of APAC employment laws - A strong understanding of employment law and best practices in employee relations

• Strong communication skills - Excellent written and verbal communication skills to effectively interact with managers, employees, and other stakeholders.

• Problem solving skills - The ability to identify and resolve complex problems effectively, highly analytical and data driven. 

• Planning & organizational skills - Strong organizational and time management skills to effectively manage the workload.

• Interpersonal skills - Ability to build relationships, communicate effectively, and work collaboratively with diverse groups of people. 

• A Bachelor’s Degree in Human Resources, Business Management or equivalent

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!