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The Technical Account Manager acts as a technical expert post-launch, troubleshooting issues, providing technical services, conducting reviews, and advocating product adoption to enhance merchant strategies.
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This role is to support SEA market for DTC streaming service engagement between local business and global technology stakeholders.
Job summary:
- This is a critical role in supporting Disney Entertainment & ESPN Technology business strategy and practice in the highly diverse SEA markets.
- Be the main technology interface to DTC business stakeholder, lead the engagement with stakeholder throughout technology development and deployment cycle, Ensure business and technology alignment at all time.
- Gather business requirements and coordinate relevant technology resource to initiate product development project accordingly
- Lead the business impact assessment for proposed technology and operational solutions, by working with cross functional team ((such as legal, finance, HR etc) ) in APAC and US headquarters.
- Temporally, at as project manager during transition stage (may last 1 to 2 years).
Responsibilities and Duties of the Role:
- Understand business priority, gather and anticipate business requirement as needed
- Business impact analysis for proposed technology solution, and acquire go/no go decision from relevant stakeholder
- Be the escalation point and resolution owner for any conflict/misalignment between tech and business.
Requirements:
- University degree in relevant field
- Industry expert for content distribution business model and technology in China.
- Strong ability to communication technology with none technical functions at executive level
- Strong ability to collaborate with counterpart in international and U.S. headquarters in resolving local market specific needs.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse and inclusive workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
