MANAGEMENT ASSOCIATE (TRAINEE MANAGER)

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Programme Progression

Management Trainees are required to successfully perform the following roles as part of their progression with the company in retail operations:

Career Path for candidates

Customer Service Executive ->Senior Customer Service Executive -> Supervsior -> Training Assistant Shop Manager-> Assistant Shop Manager -> Training Shop Manager -> Shop Manager

THE PROGRAM

The Management Associate Program is an entry-level 2-year program and progression is dependent on the performance of the Management Associate.

Phase 1: Retail Exposure Program

Trainees will undergo OJT by assigned buddy and perform the roles of sales/service professional and Shop Manager. Following are some hands-on skills that trainees will have to be competent at:

• Shop Tour - Understanding the trading areas
• Selling Floor - Display standards, color coordination of products etc
• Stock Room - Inventory Management
• Pricing & Product Knowledge
• Promotion & Sales Process
• Customer Service Standards
• Sales / Targets Achievement
• People Management and Development
• Documentation and procedures

Phase 2: Leadership Development Program

Leading & Coaching Sales Associate in the retail outlets for the day-to-day sales and operations duties

• Managing sales targets including setting and monitoring of sales targets
• Responsible for maintaining professional standards of customer care including managing customer feedback, performing customer recovery and etc.
• Managing inventories of the outlets including organizing the storeroom, ensuring adequate stock level & sizing
• Managing visual display
• Executing other administrative duties that include: conducting staff appraisal, staff scheduling and roster, setting of sales targets and etc.
• Quarterly presentations to the Operations Team and Management

Requirements:

• Degree in Business Management or a related discipline (2023 - 2025)
• Prepared to work retail hours and on weekends and Public Holidays
• Prepared to work in a fast-paced environment.
• Effectively bilingual in English and a second language
• Possess effective interpersonal skills and loves to interact with people from all walks of life
• Sales-oriented and self-motivated to achieve sales targets
• Posess good salesmanship and an excellent sense of entrepreneurship
• Able to work effectively with a diverse workforce i.e. people of different age, race, nationality, etc
• Strong interest in fashion-styling
• Fun, vibrant & outgoing personality with a great personal style
• A keen sense of fashion and a passion for the fashion industry

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