About the Role
This position plays a key role in upholding CHANEL’s commitment to excellence in client experience within our in-house workshop. You will deliver professional, seamless support in Quality Control, Repair, and Care, ensuring the highest standards of Quality & After Sales Services for our Fashion retail team.
You will report directly to the QC & After Sales Service Manager and collaborate closely with After Sales Service Coordinators to ensure smooth operations throughout the repair process.
Impact you will create in the Role
We are seeking a skilled and detail-oriented Leathergoods Repairer to join our After Sales Service team. Your craftsmanship will help preserve the quality and longevity of CHANEL’s luxury leather goods, ensuring every item reflects the Maison’s standards of excellence.
Key Responsibilities
Deliver in-house repair services for CHANEL Fashion products, including Handbags, Small leather goods, Accessories, shoes, costume jewelry, and eyewear
Provide technical advice and conduct debriefs with internal and external stakeholders, especially at Les Ateliers.
Demonstrate CHANEL’s savoir-faire and craftsmanship to internal teams.
Monitor KPIs to ensure timely, high-quality repairs aligned with Service Level Agreements (SLAs).
Identify and report quality issues found during repair of client items or stock.
Support the development and upkeep of Standard Operating Procedures (SOPs) to improve efficiency and cost-effectiveness.
Operate in accordance with global guidelines and contribute to productivity and operational improvement initiatives.
Restoring Care Duties
Diagnose worn items and complete detailed diagnosis reports.
Provide service proposals aligned with professional standards.
Execute approved restoring care procedures with precision and excellence.
You are Energized by
Working in a highly collaborative environment. Being a true partner to the business stakeholders across the organization.
An environment that advocates listening, co-creation, inclusiveness, user-centricity, and agility in designing holistic solutions
A workplace where we provide you opportunities to drive values in areas where you are good at and support you to be at your best.
What you will bring
Minimum 5 years of hands-on experience in leather goods craftsmanship or repair, with a strong technical foundation.
A client-centric mindset, thriving in fast-paced and dynamic environments.
A genuine passion for luxury leather goods and a deep appreciation for artisanal quality.
A collaborative spirit and strong team orientation, contributing positively to group dynamics.
Excellent organizational skills paired with a proactive, solution-oriented approach.
A growth mindset, eager to learn, adapt, and evolve within the role.
Patience and precision, with a keen eye for detail and the ability to remain composed under pressure.
What Chanel can offer you
The opportunity to work with one of the world's most iconic luxury brands.
Ongoing training and development to enhance your skills and knowledge.
A supportive team environment where your contributions are valued.
Competitive compensation and benefits package.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.
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