Junior Customer Service Manager

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewOur Software & Services team is part of the Motorola Solutions business covering the Asia Pacific Region. We are a professional services team that delivers managed services and mission critical software communication solutions to our clients. We deliver client focused world-class, leading edge, end-to-end solutions fit for purpose within each client’s unique environment that include various voice (including radio)communications, data and video technologies with our clients predominantly in the public safety government sector and the energy & natural resources industry.
Job Description

• Lead and manage the delivery and execution of customer commitments across all Services lines of business (ie Support and Managed, Software)
• Lead and execute on Service Transformation initiatives/practices that ensure centres of excellence for Managed Services continue to mature and grow
• Advocate Services with Customer and Sales partners to drive growth
• Develop & bring in talent successfully integrated into MSI supporting Services transformation
• Ensure continuation of strong customer trust and relationship and mutual win-win
• Delivering exceptional customer service across the sub-region region
• Developing sub-region Services strategy for the sub-region region and managing KPI of sub-region teams
• Supporting software and services portfolio team
• Working alongside with technical and sales teams

Basic Requirements

• Min 1+ years experience or fresh graduate in managing complex, large scale programs of work and team delivery.
• Ideally some experience in the successful delivery of mission critical radio communications projects.
• Experience in managing large, cross cultural multi-skilled teams would be beneficial.
• Understands the cultural diversity within the Asia Pacific and the complexity of services-led deals
• Ideally highly credible with the customers
• Served customers and also needs to be comfortable in a culture of respect and integrity
• Ideally executive presence and be well-connected – Motorola is building our brand presence in this market and the competitors are strong
• Some prior experience with the government sector
• Comfortable with a multinational organizational setting

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeNew Grad

Referral Payment PlanNo

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].