About Thunes
Thunes is a global, fast-growing, and innovative Fintech scale-up that uses technology to disrupt and transform the existing financial system.
We have a strong Mission: to create a better global payments network, and a great Purpose: to connect the world to economic opportunities and address systemic inequality when it comes to financial services.
We are proud to power payments for the world’s fastest-growing businesses and work with some of the amazing global brands - from Gig Economy giants such as Uber and Deliveroo and Southeast Asia's super-app Grab, to global Fintech leaders such as PayPal and Remitly.
Our Products help to drastically simplify the Payment integration experience for our customers: with a single, simple connection, businesses and consumers can send payments to – and get paid in – every corner of the world. Instantly.
Thunes is headquartered in Singapore with regional offices in London, Barcelona, Paris, Beijing, Shanghai, Miami, San Francisco, Dubai, Nairobi, Manila and Hong Kong.
Key Responsibilities
- Align daily with your team regarding priorities, projects, tasks and assignments
- Follow technical procedures set in place by the department, making sure to maintain the expected standards at all times
- Provide timely and accurate solutions to issues or tasks you are assigned or working on
- Prioritise support to your Singapore office coworkers
- Onboardings & Offboardings following our procedures
- Maintain the accuracy of our assets inventory and make the relevant updates every time it’s necessary
- Pro-actively monitor the status of office IT infrastructure and network connectivity, determine any issues or potential problems, troubleshoot and recommend solutions
- Ensure IT policies are adhered to at all times
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Be ready to deal with urgent matters sometimes outside office hours
- Make responsible use of your administrator access
- Communicate often with teammates in regards to important decisions or concerns
- Use empathetic and appropriate language when giving support and addressing coworkers, maintain composure at all times
- Be willing to go to the Singapore office often, 4 times a week
- Overseas business travel required only when needed to
Professional Experience and Qualifications
- Minimum of 5 years’ experience in equivalent role of user or technical support in a medium to large company within a similar business sector
- Certifications relevant to IT Support like ITIL, Google Certifications, Microsoft Certifications, etc. that are not expired
- Experience with the following platforms at a corporate level: Jira, Confluence, Google Workspace, Microsoft Azure, Slack, JumpCloud, Antivirus software, Chrome, MS Office and others
- Understanding of laptops, computers, printers and IT devices in general at a hardware level
- Experience in supporting Windows and macOS on their latest version
- Experience in configuring and troubleshooting local area networks (LANs) and wide area networks (WANs) connectivity problems
- Strong understanding of corporate networking and security practices
- Proficiency in English, especially on a support and technical level
- Strong creative and analytical thinking
- A passion for IT Support and willing to learn in its due time
Sound like you? Apply now!
Top Skills
What We Do
Thunes is a B2B cross-border payments network for emerging markets. Our global platform provides seamless transfer of funds between payment systems in more than 100 countries and 60 currencies. We enable mobile wallet providers, technology companies, PSPs, money transfer operators and banks to make financial services accessible worldwide.
We offer four key payment solutions:
•Remittance processing, which fosters worldwide financial inclusion
•Mass payouts, which support globalisation and the sharing economy •Virtual Accounts, which help corporates around the world boost their revenue
•Business payments, which enable businesses to trade easily across borders Since Thunes was established in 2016, we’ve processed real-time transactions for millions of people across the world.
Thunes is headquartered in Singapore with regional offices in London, Shanghai and New York.
